AuthorizeNet auto recurring payment

7 months 1 week ago - 6 months 1 week ago #329228 by fdinkler
Hi
we are using your extension service and i am developing the site on it with
CB. as Forum is public I am posting here on my behalf
Hi
I have set up a plan for auto recurring payment using Authorize net in CB
for 7 days and all setup is done fine But after subscription, the Auto-renew is
not working.
Any reason?
prntscr.com/WzI5tHTgZ1F7

On Authorize Net website it shows Terminated.

Also on the backend subscription, it shows not Auto-renew for this plan
prntscr.com/4ldAV3sY64gR

Required your assistance on this.

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7 months 1 week ago #329230 by krileon
Replied by krileon on topic AuthorizeNet auto recurring payment
Was ABR properly configured within your Authorize.net account and within CBSubs Authorize.net payment gateway? It's also important for "Settings for silent Posts from Authorize.net" to be configured so CBSubs can be notified of recurring payments.

Additional note Authorize.net requires PCI compliance so I highly suggest moving away from Authorize.net to more secure solutions like Stripe for on-site payments and/or PayPal where a users credit card credentials never reach your server.


Kyle (Krileon)
Community Builder Team Member
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7 months 1 week ago #329240 by fdinkler
Replied by fdinkler on topic AuthorizeNet auto recurring payment
Hi
Could you be more specific on this? U mean Authorized payment does not work for Auto-renew with CB?
I checked the setting and they looks normal.

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7 months 1 week ago #329243 by krileon
Replied by krileon on topic AuthorizeNet auto recurring payment
Auto recurring payments do work with Authorize.net, but only with their ABR implementation. If it's being kicked back as a manual payment it means ABR isn't working for your Authorize.net account either because it's not enabled or not configured correctly.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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6 months 2 weeks ago #329511 by fdinkler
Replied by fdinkler on topic AuthorizeNet auto recurring payment
Hi
Regarding this topic. i enabled the ARB on authorize net with their support team and did a payment today for a 7 days plan. On CB subscriptions logs it is still showing the payment as Manually and not Auto.

is there any option to check inside CB over it.
Also after enabling the ARB, i got an error after payment in CB
Subscription payment registration error: Error received from payment gateway: E00003: Root element is missing.
Payment is deducted successfully.

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6 months 2 weeks ago #329513 by krileon
Replied by krileon on topic AuthorizeNet auto recurring payment
Looks like the XML sent to authorize.net was rejected. The initial payment is handled separately from recurring scheduling and that initial payment worked. The reason it's marked manual is because the recurring scheduling part failed only. Is there any further information in CBSubs > History Log as to why it failed or a failed notification logged in CBSubs > Notifications? Looks like they support JSON now though so we're looking into this further.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

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