Past Subscriptions

1 year 8 months ago #330130 by krileon
Replied by krileon on topic Past Subscriptions
Edit both plans and ensure "Propose plan for upgrades only if it is more expensive" under the Workflows tab is set to "No: It will be possible to upgrade to this plan (for free with pro-rating) if all conditions below and elsewhere are met". This won't have any impact on existing subscriptions though and will only impact new subscribers so that maybe why you're still having this issue since existing subscriptions will have already been put into an "upgraded to" state.


Kyle (Krileon)
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1 year 8 months ago #330138 by wjgadmin
Replied by wjgadmin on topic Past Subscriptions
Thank you, I’ll keep an eye on it. I can confirm this setting was set as you suggested. So, it must be the fact that it was an older subscription.

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