New member application verification issue
- RalphHill
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1 year 11 months ago #329483
by RalphHill
New member application verification issue was created by RalphHill
Since transitioning over to CB Paid subscriptions, we've had an issue where applicants are unable to verify their email address.
In the section of the verification email sent to the applicant that used to contain the link to verify the address is this message in html: <br/>Email address is already confirmed<br/>
The application shows as being unconfirmed in the back-end.
What has changed that would cause this? How can we fix it?
In the section of the verification email sent to the applicant that used to contain the link to verify the address is this message in html: <br/>Email address is already confirmed<br/>
The application shows as being unconfirmed in the back-end.
What has changed that would cause this? How can we fix it?
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krileon
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1 year 11 months ago #329492
by krileon
Kyle (Krileon)
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Replied by krileon on topic New member application verification issue
That should only happen if the user is already confirmed or they don't have a confirmation code. How are users registering? Please be sure you're using CBs registration form and not any other form. Is cbactivation empty in the _comprofiler database table for that users row? Does registering without a subscription send a confirmation code or is it purely when registering and purchasing a subscription at the same time?
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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