I had someone sign up to a CBSubs powered site with 3 paid and one free plan.

For some reason, a user was able to sign up and be added as a registered user but not to any of the plans that are available as an option.

I manually added them to the appropriate usergroup but the Subscription column is empty.

The free plan has the "Allow upgrade" disabled so I could not see it in the Membership tab until I temporarily enabled this. Then tried to add her that way, but it won't save.

When I tested the signup form and attempted to sign up the form would not submit unless I selected a plan, so I am puzzled by why this occurred for her.

I know something weird has happened since the free plan option hides some of the field items (eg. I don't ask for an address). In this case, the free user completed the address information.

It seems as though the validation (requirement to pick a plan) was not enforced.

Any ideas why this happened?

Thanks!

Thank you.

It looks like I had "Allow Free Registered Users (without subscriptions)" set to YES and "Create Subscriptions also for free lifetime plans" set to NO which I think is what you were referring to.

Hopefully, this will avoid what happened in this one case.

So in order to add them to the appropriate plan, I temporarily enabled "Allow user to upgrade to this" so I can manually select it on the backend. This time it took (saved), I gather because of the above-corrected settings?

For the fields, all are visible by default. When the free plan is selected, I set the "Hides fields at registration" to hide address, city postal code and phone. I don't mind if we end up collecting that info since it would be needed if they later upgrade to a paid plan.

In this case, is ok to just continue with what I have rather than use CB Conditionals?

I had a closer look at CB-Conditionals and wow was I impressed with the options! I could have used this with my use case above, but wasn;t sure how it would affect the flow when someone upgrades.

Someone signing up but not to any plan has happened again. Is there another setting I need to adjust to prevent this?
The user has been assigned to the "Registered" user group but my plans only allow being put into specific registered groups

This is what I have set:


They were placed in a "None" membership (Not sure what that means)



The plans I have are:
- 3 paid plans with annual expiry dates

- 1 Free plan with a lifetime subscription (Allow upgrade to this is set to off since this is the base plan. Upgrades would only be paid)

- 1 Lifetime Plan but only accessible in the backend (I have to manually add qualified people to this plan)


Any ideas why it's happening?