[SOLVED] Password/Username recovery is complicated for most users - can it be simplified?

1 year 8 months ago - 1 year 8 months ago #329930 by OEVAtechnology
The recovery options are for loss of Username and/or password:

For recovering the password, Username is required as well as email address.

If both are lost, the user is expected to first recover their Username and then use it + email to recover the password.

As users can log in with their email address OR Username + password. The need for Username for password recovery is unnecessary and complicates the process for ordinary users.

Is it possible to offer password recovery using just the email address? And, switch off the option for Username recovery?

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1 year 8 months ago #329937 by krileon

Is it possible to offer password recovery using just the email address? And, switch off the option for Username recovery?

Yes, but only if you stop using username for login. You'd have to change the login method in CB > Configuration > General to email address.

We'll be redesigning the forgot login behavior in the future. Ideally we won't need one at all anymore and can just use Joomla's.


Kyle (Krileon)
Community Builder Team Member
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The following user(s) said Thank You: OEVAtechnology

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1 year 8 months ago #329954 by OEVAtechnology
Thank you. I had missed that option.

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