Acymailing plug-in generating wrong counts
- fdinkler
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11 months 2 weeks ago - 11 months 2 weeks ago #333725
by fdinkler
Acymailing plug-in generating wrong counts was created by fdinkler
Using AcyMailing Enterprise : 5.11.6 with CBSubs latest patch level, Joomla 3.11 latest patch
Using the CBSubs plugin for AcyMailing, I'm getting different user counts between an Acy CBSubs filter for Active subscribers, and the active subscribers listed in CBSubs.
Example: "Plan A" id = 76 filter for only active users
In AcyMailing filter -
type: CBSubs,
"In" "Actif" "Plan A" "All"
no date filters
the filter shows a total of 23 members meeting this filter
In CBSubs / Subscriptions, that same plan shows Subscriptions = 58, Active = 15
My own SQL matches the CBSubs / Subscriptions page.
# status plan_id count(`status`) max(subscription_date)
A 76 15 2022-12-19 21:47:54
C 76 3 2022-04-09 21:19:11
R 76 1 2022-04-19 08:40:26
U 76 1 2016-10-31 05:00:00
X 76 38 2022-01-24 08:16:44
So I suspect the plug-in is defective...
Thanks,
Fred
Using the CBSubs plugin for AcyMailing, I'm getting different user counts between an Acy CBSubs filter for Active subscribers, and the active subscribers listed in CBSubs.
Example: "Plan A" id = 76 filter for only active users
In AcyMailing filter -
type: CBSubs,
"In" "Actif" "Plan A" "All"
no date filters
the filter shows a total of 23 members meeting this filter
In CBSubs / Subscriptions, that same plan shows Subscriptions = 58, Active = 15
My own SQL matches the CBSubs / Subscriptions page.
# status plan_id count(`status`) max(subscription_date)
A 76 15 2022-12-19 21:47:54
C 76 3 2022-04-09 21:19:11
R 76 1 2022-04-19 08:40:26
U 76 1 2016-10-31 05:00:00
X 76 38 2022-01-24 08:16:44
So I suspect the plug-in is defective...
Thanks,
Fred
Last edit: 11 months 2 weeks ago by fdinkler. Reason: better formatting of SQL results table
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krileon
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11 months 2 weeks ago #333729
by krileon
Kyle (Krileon)
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Replied by krileon on topic Acymailing plug-in generating wrong counts
Compare the two and see what the status is of the subscription for those that are still subscribed to the newsletter. Be sure you've either set "Remove on plan deactivation" to "Yes" or configured the same newsletter under "Deactivation / Cancellation / Expiration" so it's removed when the plan is no longer active.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- fdinkler
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11 months 2 weeks ago #333738
by fdinkler
Replied by fdinkler on topic Acymailing plug-in generating wrong counts
Kyle -
The remove filters remove the users not just unsubscribe them from the list.
All Plans are defined to remove from Acy list on deactivation, cancellation or expiration.
I've found the problem - I have orphaned users in Acy that changed emails and weren't purged from Acy.
Sorry to bother you...
Fred
The remove filters remove the users not just unsubscribe them from the list.
All Plans are defined to remove from Acy list on deactivation, cancellation or expiration.
I've found the problem - I have orphaned users in Acy that changed emails and weren't purged from Acy.
Sorry to bother you...
Fred
The following user(s) said Thank You: krileon
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