Bug Quickpay! CBSubs

1 year 2 months ago #332231 by krileon
Replied by krileon on topic Bug Quickpay! CBSubs
You'll need to cancel one of them and refund them the double payment. Suggest cancelling the older one as the newer one will now just use QuickPay notifications instead of the old internal scheduler method. You may also want to take a look at that fraud rule to see why it's being flagging payments.


Kyle (Krileon)
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1 year 2 months ago - 1 year 2 months ago #332232 by rbuelund
Replied by rbuelund on topic Bug Quickpay! CBSubs
Theese are the fraud rules set at the aquirer:


I am not able to change anything there.

The reason why this specifik recurrent payment failed is this: "Flagged because FraudFilter rule set "PSD2 - subscriptions" (id: 133840) triggered. "

The payment was captured at quickpay 3 seconds later.
Attachments:

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1 year 2 months ago - 1 year 2 months ago #332234 by krileon
Replied by krileon on topic Bug Quickpay! CBSubs
I can't comment regarding QuickPays fraud filters. It ideally shouldn't be flagged as fraud to begin with and seams like a configuration problem. You'd need to contact QuickPay regarding that.

I've already applied a fix to try and deal with the initial fraud state so that should resolve the issue for future payments for you. It should put the basket into a pending status then when it retries (typically retries are 1 day after failure) it should see that the payment completed.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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1 year 2 months ago #332243 by rbuelund
Replied by rbuelund on topic Bug Quickpay! CBSubs
Quickpay has replied this regarding their fraud filter and the payment in question:

"Do not worry, if a payment is marked by our fraud-filter this only means that it is forced through 3D Secure.
This will happen for all orders, which fall under the rules set under Settings > Fraud filter in Quickpay control panel."

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1 year 2 months ago #332251 by krileon
Replied by krileon on topic Bug Quickpay! CBSubs
Please let me know if the issue persists for any future payments since a fix has been implemented. Your install has already been patched and latest CBSubs release includes the fix as well.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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