krileon wrote:
I'm assuming your import had imported them as blocked as CBSubs (unless configured to do so) does not block users on subscription expiration.
No, I imported them all as active, CBSubs seems to have made those with expired plans blocked (and indeed it just did it again when I tried to log in with a user who doesn't have an active subscription. You say "unless configured to do so" - where would this be set? I tried finding this in the documentation but couldn't see anywhere that it might be telling the system to block users if their plans expire.
Could it be because in these users, there is no plan assigned to them (i.e. they have no active plan). Have I missed a step here? It seems to do the following on expiration from what I can see:
* Block the user
* Remove plan (if I choose "No plan active" they all show) but it still has a record which plan the user *was* subscribed to)
* Send an email to inform them that it has expired (assume this is the one configured on a per-plan basis along with the welcome/activation, renewal and cancellation messages as per the documentation).
Ruth
Ruth