I've got a couple of problems around subscriptions not being registered. I suppose it's something I've got wrong, but I'm not sure what.

I've just switched to using the CBSubs module, I've had three payments come in and none of them have worked.

None of them have registered as payments received.
Therefore none of them have invoices (I think). I've set Paypal not to ask for addresses because I should be able to see them on the invoice generated (I need the addresses), but not having the invoices is a problem.

One has generated an error claiming payment not made, but the payment has been made at PayPal. The error shown in the CBSubs log says "Business email mismatch", but the payment plan has the primary email address that PayPal holds. This is the only payment that has generated a notification.

The other two haven't even generated a payment. I do have an "offline" payment plan, but I don't think these subscriptions have tried to do that.

As you might remember I've got one parent plan, which is just a "holding plan" with four child plans which are the ones that should actually be subscribed to. This seems to mean that subscriptions get attributed to the child and the parent, but I s'pose that's probably a good thing.

Website is www.nhmag.co.uk. It is also www.naturalhorsemanshipmagazine.co.uk, could this be the problem if people are using this second, longer, web address and the business email is info@nhmag.co.uk?

Administrator account suppliable if someone has the time.

CB 1.2.2, CBSubs 1.0.3, php 5.2.9, Linux server, no other obvious error messages in Joomla or CB/CBSubs setup.

Post edited by: MarkRS, at: 2010/04/15 11:05

Hi Kyle,

Thanks for your reply.

Have you checked how the users subscriptions were made via Baskets? This would let you know what payment gateway the user decided to use and let you know if you've pending Offline purchases.

Well, that's another odd thing.
There was only one entry in the baskets. I tried to mark it as paid there, and now it's disappeared, although it complained it couldn't pay the entry, I think it said there wasn't a gateway associated with it. Even when there were two entries associated with this payment (one for the plan, one for the zero priced parent plan) the button in the control centre said "zero" for both pending and paid payments.

Now there are no entries in the baskets.

The log type in the notifications list says, "PDT Amount/item mismatch / Fraud attempt" and the verification column says "business email mismatch". Could this be because the buyers registered email address is corena@<their domain> and the address supplied to me is heather@<their domain>?

The other two entries seem to have disappeared, there's no record of them anywhere I can find in CBSubs, although accounts have been created in J!. These accounts are marked as not enabled.

?


Post edited by: MarkRS, at: 2010/04/15 16:22

Having looked at the gateway setup in great detail the only thing I can find that appears not to be correct is the "convert currency" option, which was set to "Ask me" instead of "accept & convert". However, PayPal accepted the payment, it's just CBSubs that seems to be less sure.