Sorry could not think of a better title. Am using J1.5.20, CB 1.2.3 and CB Subs 1.0.3

when a user completes reg form and then cancels their account is still created. When they login they get a message saying they need to subscribe to a plan - but no pay now button is displayed.

Is it possible to output all subscription options with a pay now button if they have go to this stage but not activated a subscription? Alternatively is it possible that the account is just not created at all if they press the cancel button.

Interestingly if they register, get to payment page and navigate away without paying and without clicking the cancel button, when they next login it shows the message about paying for subscription and beneath outputs the subscription they selected and did not pay for with the pay now button, so my guess is either I have not configured something, or its a small oversight.

Any ideas please?
Thanks
Saif

krileon wrote:

Canceling a subscription does not cancel their registration.They should be proposed to "Upgrade" or "Subscribe" to a plan.

Yes, but my point is that when they press cancel during the subscription process, their account is created, then when they login they cannot actually access anything other than an error message which says they need to subscribe, but no option to subscribe to anything as they pressed cancel part way through the process. So, if they then try to re-register, they cannot as they can't use the same email address as there is already a user account associated with it.

No, it only outputs the subscription they were intending to purchase.

That is what happens if they navigate away during the subscription process, but if they press the "cancel" option next to the pay now button, then system does not remember what package they intended to subscribe and they are stuck in limbo, as described above.

Yes, in order for that to happen you need to configure CBSubs to require a plan to register and eliminate all Free registration opportunities. This would force them to always have a subscription (would also set users who expire and do not renew to "Blocked" status).

Ok, IN CB Subs Global config I had already set 2nd option, labeled: Allow Free Registered Users (without subscriptions) to No but am still having this problem - is there something else I should be doing?

Thanks

to follow up on this - if I enable upgrades on each of the configured plans, then all plans are displayed as an upgrade option to a user who registered but did not pay. The problem is users who have paid are also shown the upgrade possibilities whenever they login - and its not really an upgradeable product in that sense - there a 3 products and any 1 client would only ever want one of those 3 products..