empty user profile

9 years 4 months ago #133350 by brian.korsgaard
I have been using CB for about 2 months now, and I have had no problems..
Today I tryed to change my username in my profileeditor, and it worked fine, and I was able to log in with my new username.
But somehow I am not able to see my own profile.. It is only showing an empty page (white screen)(Index.php followed by the number 9).. If I try to log in as another user, my profile is ok, and as this oher user I can se this users own profile with no errors..
It is only when I try to log in as myself, this problem occurs...
Could someone please help me in this matter...

Attachment Screendump_when_I_try_to_go_to_my_profile_from_my_login.doc not found



Post edited by: brian.korsgaard, at: 2010/05/18 15:23
Attachments:
9 years 4 months ago #133503 by krileon
Help Us Help You > FAQ > Blank page, white page, nothing, just nothing

Please review closely what self help documentation we've provided. ;)


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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9 years 4 months ago #133522 by brian.korsgaard
I have tried what FAQ says, but with no effect.. I have attached both the Debug page and the html source..
But I don't know how to find out what the error is..
Also I dont seem to understand how lack of memory is the issue, when I can't see my profile, but with another login then I can...

Attachment Site_Debug_mode.doc not found



Post edited by: brian.korsgaard, at: 2010/05/19 20:38
Attachments:
9 years 4 months ago #133593 by krileon
You need to review server error log, empty pages won't reveal their issues typically on-screen. If you do not know where your error logs are then please contact your host. Please note we need error logs and not access logs.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Templates - CBSubs - Hosting - Forge - Incubator - GroupJive
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM EST to 4:00 PM EST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
9 years 4 months ago #133645 by brian.korsgaard
Here is the last 4 error (+ one access log) logs. I have tryed to open my profile again this morning, so that I was sure that I had the newest Error log file.. And I saw that a new file was created.. But the only error that was created was that Favicon file was missing in the root of server, so I added this file in the root, and then no errors occurred when I tried to acess my profile. But I could still not see my profile..

Attachment errors.zip not found

Attachments:
9 years 4 months ago #133720 by krileon
Please PM Joomla backend login credentials and will take a look when time permits.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Templates - CBSubs - Hosting - Forge - Incubator - GroupJive
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM EST to 4:00 PM EST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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