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Failed to load install from web. Please reload to retry.

5 years 2 months ago - 5 years 2 months ago #310555 by yogs99
Failed to load install from web. Please reload to retry. was created by yogs99
Hi,

I tried to update community builder by going to Community Builder ===> Plugin Management ===> Install New Plugin and then headed towards "Install from Web". But I got the this error, "Failed to load install from web. Please reload to retry.". So I can't upload Community Builder through this method.

Thank you.

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5 years 2 months ago #310566 by krileon
Replied by krileon on topic Failed to load install from web. Please reload to retry.
The HTTP request to our server failed. As it's an ajax request it would likely be your browser blocking it. Nothing we can do from our end; you'll need to check your browser settings or browser extensions. You can still install by simply downloading and installing normally from our downloads page below.

www.joomlapolis.com/downloads

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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5 years 2 months ago #310584 by yogs99
Replied by yogs99 on topic Failed to load install from web. Please reload to retry.
hello Kyle,

Thank you for your reply.

I tried with 5 different web browsers (3 of which do not have any extensions) but result is the same.

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5 years 2 months ago #310647 by yogs99
Replied by yogs99 on topic Failed to load install from web. Please reload to retry.
Hello Kyle,

If you don't mind, I can give my admin logins to you. Can you please check it for me?

Thank you.

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5 years 2 months ago #310655 by krileon
Replied by krileon on topic Failed to load install from web. Please reload to retry.
There's nothing I can do for you. Your server (outbound http security), site (security extensions), or browser (security extensions or cookie settings) is blocking the ajax request. That's something you'll need to figure out your self or continue to just manually update. We'll be providing a token system to avoid needing to do a JSONP request that might help in the future.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

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