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[SOLVED] fields blank in IE up when editing Invoice address

13 years 2 months ago - 13 years 2 months ago #152378 by ThePiston
[SOLVED] fields blank in IE up when editing Invoice address was created by ThePiston
My users using IE cannot see the Country field (blank) in only IE. It comes up normally at first, but then disappears.

I also see this error:


Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; InfoPath.3)
Timestamp: Fri, 28 Jan 2011 18:46:03 UTC


Message: 'JSON' is undefined
Line: 418
Char: 6
Code: 0
URI: www.site.org/apply/pluginclass?user=454&plugin=cbpaidsubscriptions&cbpact=editinvoiceaddress&cbpbasket=219&cbpbck=4a59cdd556b83a1fcc9eb7409676694370522888f76ffc2727b7c947
CB 2.3, CBsubs 4.3, PHP 7.1, J! 3.9.X
Attachments:

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13 years 2 months ago #152764 by krileon
Replied by krileon on topic Re: fields blank in IE up when editing Invoice address
Tested with IE6, IE7, and IE8 as working. I can not confirm your issue. Please try running IE8 in safe mode (no addons or plugins enabled) to ensure it's not a conflict from a 3rd party browser addition. Please also try with SEF disabled (we only officially support Joomla SEF).

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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13 years 2 months ago - 13 years 2 months ago #152774 by ThePiston
Replied by ThePiston on topic Re: fields blank in IE up when editing Invoice address
happening for anyone with IE, not just me although I tried in safe mode and same result. We only use Joomla SEF. It is not only the Country but also the State - the 2 dropdowns. They load fine but then disappear when the page is fully loaded. If I try to select Country the state dropdown disappears. The fields are required so no one can get past it.
CB 2.3, CBsubs 4.3, PHP 7.1, J! 3.9.X

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13 years 2 months ago #152785 by krileon
Replied by krileon on topic Re: fields blank in IE up when editing Invoice address
Very likely there's something installed causing a conflict. Please keep in mind an extension may not work appropriately in all browsers; especially if it uses any JS. I can not confirm your issue on a fresh install of Joomla 1.5.22, CB 1.3.1, and CBSubs 1.1.2; tested in IE6, IE7, and IE8 (with and without compatibility). Please try disabling CB plugins 1 by 1 and reconfirmed if issue still present. If still present please try disabling Joomla system plugins 1 by 1.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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13 years 2 months ago #152800 by ThePiston
Replied by ThePiston on topic Re: fields blank in IE up when editing Invoice address
I turned off all Joomla plugins (by the way, not a good idea) and it still happened. I then went and did the same for all CB plugins except laguage, core, menu, and CBpaid and still there. I finally switched templates and it went away. I went into the template HTML file and removed script links one by one and could not get it to go away that way. Somewhere, somehow , the template is causing this. Sorry to bug you about it. If I find the exact cause I'll post it. thanks
CB 2.3, CBsubs 4.3, PHP 7.1, J! 3.9.X

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13 years 3 weeks ago #159181 by natedsaint
Replied by natedsaint on topic Re: [SOLVED] fields blank in IE up when editing Invoice address
I'm not 100% sure how it's happening, but we've figured out the problem on our site was actually the curvycorners.js. I think it might have been interfering with other progressive enhancement libraries (our template uses CSS3PIE and html5.js). Turning either of them off did not fix the problem, but commenting out the line that adds the script (administrator/components/com_comprofiler/comprofiler.class.php)fixed the problem for us. Border-radius is already provided for us via CSS3PIE, so it was redundant in our case. I'd suggest making it optional to use this library for that reason.

Thanks!

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