[#2435] Discrepancies between real sales and Analytics

13 years 1 week ago - 13 years 1 week ago #157620 by Ricksure
This was originally reported with an earlier version here: www.joomlapolis.com/forum/110-potential-bug-103/140692-discrepancy-between-real-sales-a-googleanalytics

I upgraded both CB and CBSubs to the latest version several weeks ago. I think the Analytics reports are better but they are still dramatically lower than real sales. It is only reporting about 25% of the real sales numbers.

Do you know if Analytics records a sale if it is made a few days after the initial visit or only when it is done as part of the initial session?

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13 years 1 week ago #157929 by krileon
The analytics plugin adds the entire basket as a transaction. It then adds the individual items of that basket as products purchase (there's 2 parts to analytics, products and transactions). Each purchase should record a transaction assuming the Order ID isn't a duplicate.

In addition to this analytics is very slow in reporting commissions (is a free service after all) and can take 24-48 hours to show a purchase, it's also possible if they have any down time during this delay you could lose a transaction record all together. I would not use it for accurate financial representation, but as a good estimate.

I'll review API further to see if they've made any changes that would require any changes to our usage.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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13 years 1 week ago #157931 by krileon
Reviewing their documentation a more up to date tracking method has been provided that is not implemented, we're using a traditional method while they recommend the newer asynchronous. Have created a bug ticket to have API upgraded for next release.

#2435


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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13 years 5 days ago #158534 by Ricksure
If there is a way for me to manually patch my site in the meantime, let me know. This is a vital requirement for me.

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