J:1.5.23, CB:1.7, CBSubs:1.2.2

Since updating to CB 1.7 and CBS 1.2.2, I am now getting an error message in both the User Management and the registration forms under the user id and email fields. After making updates to a user in User Management, upon clicking Save the system checks the user id and email and reports "error" under both fields, nothing else and the update on the user will save as it should.

Also, I have had several reports from users trying to register that have experienced the same thing in the registration form under the user name and email fields. Some report that the registration continues as normal even with the reported "error" and some complain that the error stops the registration process.

Here is a screen image of the error message.



Any ideas on what might be causing this?

Thanks.

Thanks Kyle,

It doesn't seem to be causing any issues in the User Management section other than confusion to other admins.

However, on the registration page I have been receiving complaints such as this and they are showing up on other forums discussing our site:


It is simple, I can't get past Step 3 in the joining screens. The password box indicates "error". I've tried 6 ways to Sunday to get beyond this. First I start at the top but I cannot add a password - it shows "error"
I started from the bottom - putting in the password and user name first then went to the top to enter name and address. As soon as I did that the password box went to "error" mode.

and this:

I tried to join again this morning from my corporate business office desk.
it is very clear that you get an "error" when you try to go to the "password" on the bottom of the "Step 3" page.
You can enter your "user name" but no further.


I have not been able to confirm this persons complaints, but I have had similar comments from other administrators concerning the error on the user name in the registration process.

We receive 2-5 registrations and renewals daily without any complaints or errors, but if this is happening randomly, how many might we be loosing(rhetorical question)? Do you think this might be an older browser incompatibility issue for some?

Thanks,
Ed

This specific user is reporting other problems that have not occurred before as well, so I do suspect browser related problems on his end. I'll monitor the issue and report back if I can identify anything specific.

Thanks again,
Ed

Update:

In further communications with the user reporting the error condition; he states that the browser is now going into an endless loop when verifying the username. This is, of course, a problem even if it only happens randomly, so I have disabled Ajax username checking on registration.

This presents a different issue where if the username is already being used, it does not report back to the new registrant until the registration process is complete and they try to proceed to the payment process. The system takes them back to square one and they must complete the registration form from the beginning. As Martha would say "This is not a good thing".

Naturally, my client is anxious in getting this resolved and is pressing me for a resolution. Do you have any idea of the ETA for the bug fix?

I appreciate your assistance.