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500 Internal Server Error with going to CB Configu
- pseldes
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11 years 9 months ago #205835
by pseldes
500 Internal Server Error with going to CB Configu was created by pseldes
installed CB on a new site (www.rotarycluboceanside.org) and everything went fine. However when i go to the CB Configuration menu option, i get a 500 server error (Server Error - 500 Requested URL - /administrator/index.php?option=com_comprofiler&task=showconfig&view=showconfig) .
I could not find anything specific in the FAQs or forums though here is my recent error log entry.
[Sun Jul 22 08:01:35 2012] [error] [client 99.184.195.79] File does not exist: /home/rotaryvb/public_html/500.shtml, referer: rotarycluboceanside.org/administrator/index.php?option=com_users&view=users
everything else seems to work fine. i'm running CB 1.8.1, Joomla 2.5.6 and PHP 5.2.17
thank you in advance for your help!
I could not find anything specific in the FAQs or forums though here is my recent error log entry.
[Sun Jul 22 08:01:35 2012] [error] [client 99.184.195.79] File does not exist: /home/rotaryvb/public_html/500.shtml, referer: rotarycluboceanside.org/administrator/index.php?option=com_users&view=users
everything else seems to work fine. i'm running CB 1.8.1, Joomla 2.5.6 and PHP 5.2.17
thank you in advance for your help!
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krileon
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11 years 9 months ago #205883
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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Replied by krileon on topic Re: 500 Internal Server Error with going to CB Configu
Please enable debug mode and maximum error reporting in Joomla global configuration. Once done attempt to navigate to configuration again and see if there are any fatal errors present. If none please check your server error log. This typically happens when a fatal PHP or SQL error occurs. It sometimes will occur when your PHP memory limit is too low, but often that's just a blank page (check anyway and increase if necessary.. should be no less than 32mb).
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- pseldes
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11 years 9 months ago #205898
by pseldes
Replied by pseldes on topic Re: 500 Internal Server Error with going to CB Configu
When i enabled debug and maximum reporting, i was able to access the configuration page....no problem. However, as soon as i turned that off, the issue reoccurred.
The server error log is empty (except for a missing file message unrelated to CB or Joomla) and we have the PHP memory limit set at 64.
any other thoughts?
The server error log is empty (except for a missing file message unrelated to CB or Joomla) and we have the PHP memory limit set at 64.
any other thoughts?
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- krileon
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11 years 9 months ago #205906
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Re: 500 Internal Server Error with going to CB Configu
No idea, that's pretty strange for it to work with debug mode and not without. It's usually the opposite actually. Try disabling 3rd party CB plugins 1 by 1 and see if it resolves. If not repeat with Joomla system 3rd party plugins.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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