Erratic connexion issues

3 weeks 3 days ago - 3 weeks 3 days ago #324487 by Artcast
Erratic connexion issues was created by Artcast
Hi,
We are recently encoutering lots of issues for our users to connect to our website.

- Some of them have an error page : (I could reproduce when tried to connect with e-mail)
This page doesn't work
ERR_TOO_MANY_REDIRECTS
I found out that they are actually logged in when I check from back-end, but they are facing this error page in front end..!

- Others have randomly (I could reproduce when tried to connect with username)
Error
Incorrect username or password. Please try again.
(and the username and password is correct...).

- And others have no problem at all...

It is quite urgent, please help, as we have many users who are complaining they cannot access...
Many thanks for your help

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3 weeks 3 days ago #324494 by krileon
Replied by krileon on topic Erratic connexion issues
Please do not post login credentials here. Even in a confidential tag as we can't guarantee that won't break in Kunena. Please do not provide credentials we did not ask for. Install reviews are a last resort.

- Some of them have an error page : (I could reproduce when tried to connect with e-mail)
This page doesn't work
ERR_TOO_MANY_REDIRECTS

You have a redirect loop somewhere. If using CB Auto Actions unpublish it to see if you've an auto action configured that's doing it. It could also be a 3rd party User or System plugin in Extensions > Plugins. If using verify consent within "Community Builder System plugin" try turning it off to see if there's an odd redirect loop happening there.

- And others have no problem at all...

Find what's different between the ones with and ones without the issue to have a better idea of what might be the cause.


Kyle (Krileon)
Community Builder Team Member
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