[SOLVED] Group Jive "not installed"?
- Strategisto2da
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2 years 8 months ago - 2 years 8 months ago #325790
by Strategisto2da
[SOLVED] Group Jive "not installed"? was created by Strategisto2da
Hi,
Suddenly, my Group Jive menu is missing and I'm throwing error messages that GroupJive is not installed. When I go to CB plugin manager, it says GroupJive is installed. Other users of our system do not have the problem, their GroupJive menu is in place and they are not throwing off errors, so it is confined to my login. I tried dumping cache and using a different browser but same problem. Any ideas on what's causing this?
Suddenly, my Group Jive menu is missing and I'm throwing error messages that GroupJive is not installed. When I go to CB plugin manager, it says GroupJive is installed. Other users of our system do not have the problem, their GroupJive menu is in place and they are not throwing off errors, so it is confined to my login. I tried dumping cache and using a different browser but same problem. Any ideas on what's causing this?
Last edit: 2 years 8 months ago by krileon. Reason: Added [SOLVED] tag to subject
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krileon
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2 years 8 months ago #325795
by krileon
Kyle (Krileon)
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Replied by krileon on topic Group Jive "not installed"?
If other accounts aren't having these issues it sounds like the Access parameter of CB GroupJive in CB > Plugin Management is set incorrectly. Ensure it's set to Public as it maybe set to a view access level that you don't have and is causing it to not load for you.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- Strategisto2da
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2 years 8 months ago #325809
by Strategisto2da
Replied by Strategisto2da on topic Group Jive "not installed"?
Fixed it. Thanks!
The following user(s) said Thank You: krileon
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