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User should not be receiving a thank you email for they Basic plan unless the subscribed to the plan. They SHOULD receive an expiration email for the Basic plan if they expired. Please keep in mind expired emails need to be triggered by logging into backend and viewing CBSubs once a day. You can configure how these are triggered within CBSubs so other means will fire expiration emails.Is the EXPIRED email of the Basic plan being sent?
>>>Yes
Is the user receiving a thank you for subscribing email pertaining to the Basic plan?
>>>Yes
This is correct.>>> and after I receive the paypal confirmation, the system assigns the new plan and sends out also the email corresponding to the new plan
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User can upgrade before expiring as they see fit, they should not receive an expiration email in doing so. They should receive an email regarding the plan they just upgraded to however (if configured). Plan emails are configured by editing your plans and reviewing Presentation tab or if using CBSubs Emails on its respective Integrations tab when editing your plans.What if the member wants to upgrade before the expire date? This doesn't make any sence...
I do not agree with this statement; we've many users with very large userbases using CBSubs quite comfortable. Joomlapolis it self has been using CBSubs for over 2 years now. My personal site for a year now. Plus all test environments run CBSubs locally during our development cycles. We've been fixing and implementing on a day to day bases, bug fixes and features do not appear overnight and are working as diligently as possible.Please note that CB is a fantastic software and I thank your for developing it, but CB Subs is not working properly to be sold. I am going to need to upgrade to up 500 members very soon and I am very afraid to continue trusting in the CB Subs application:
No where on this site did we state it does. Sending emails in advance is a feature we PLAN to implement. This does not mean it's implemented already.- It does not send grace period warnings
As stated earlier you can trigger expiration emails in additional ways by seeing CBSubs > Settings > Global > Mass expire subscriptions method:. Assuming you're using CBSubs 1.1.2 of course where this feature is made available.- It only send email when we log into the feature (and I not very sure of it)
What errors? You'd not provided any further information. I've asked twice now for details and you continue to reply with vague posts. You did not provide any URLs, no screenshots, no detailed step by step.. nothing has been provided for us to accurately duplicate your issue.- I have to keep checking errors and trying to fix it manually almost daily. This is becoming hard to do with a lot of members.
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Please provide backend login credentials as well as -EXACT- steps to duplicate the issue.Ok, but if the system is sending emails from the wrong plans is that my fault??? I can give you access to my admin panel, because I dont see what is wrong. What do u mean with screenshots, what screenshots do u need?
Software is on-going, it's never "done". More or less when software is in development the enduser is always a tester. I have been trying to help you, please re-read all my previous posts. You've done none of what I requested.I am sorry but I feel like a Beta-tester, and if I am not seeing the problem inside 200 pages of text, maybe its your job to help me!
Please state where this is the case (I've searched for the term Grace and found no such statement anywhere Grace is mentioned) as this could be a documentation error; we've plans to implement this feature, but it is not yet implemented. CB 1.1.2 documentation spans over 400 pages so can be quite daunting to read, but is well worth it.OK, Inside your 200 pages of instructions do you say that the feature is there but dont use it because it is not working? (I am prety sure, that the first time it happened I lost customers for not warning then that the trial period was over.)
Don't understand the reply to my reply, this still does not provide the information I asked.Hey, I dont mean to post in the forum just to screw your job. I have the most respect for your work, and I am sorry if I wasn´t clear with my problems.
I did not design any part of CBSubs aside for most of its integrations. I don't know how to duplicate your issue, nor do I know exactly where it is happening, nor do I know of any errors you maybe having.Ok, Can you please go to my admin panel and take a look on what maybe wrong? You designed it and maybe you can see the problem instantly. I have to go making changes in all the tabs hopping that it works. You agree, CB Subs is not an easy tool to handle.
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