Maybe this is why I've been having so much trouble? Perhaps those modules aren't even installed?

Yep, you're spot on with needing time. I had hoped to have a beta site up this month but it looks like it'll have to be pushed back to next month when there is more time. I'm having trouble with the terminology and how everything works together. The text on the user list not showing really has me baffled and right now is the cause of all my frustration with this. When you looked at that you said it appeared that I don't have CB installed, which further frustrates me because that means there's something wrong that goes beyond a checkbox or options selection someplace.