We have a site with several user groups and whenever someone of the "authors" user group (not related to the old Joomla 'Author' level) logs in, it appears that they get redirected to a different page for a 'flicker' of a second and then they get the notice:

Login denied! Your account has either been blocked or you have not activated it yet.

And then their account gets banned (the "last Visit" does NOT get updated).

This does not happen for any other user groups.

We're using:
CB 2.1.2
CBSubs 4.1.0+build.2017.04.04.18.52.26.449be6714
CB AntiSpam 3.0.1 (although we have tested with this un-published and still get same results)

As far as we can remember, this happened after the most recent CB update (but not sure).

Any ideas what might be causing this, or what areas we should be testing to track this down?

Thanks ... that was it exactly (subscription expired) [those users got an 'experimental' subscription that only lasted a short time and I forgot we ever used that].

However, one follow-up issue - they aren't being told they need to renew their expiration.

I found that we had failed to complete the email expiration notice area and have now done that.

However, when they try to log-in they are not seeing any notice for them to renew their subscription to be able to log-in.

Is there somewhere else that allows us to configure what is displayed to the user when they try to log-in in this situation? (i.e. no subscription active but site requires subscription to log-in).

I checked all the plans and the general settings and all are set properly; however, my original thought might be that the login process is somehow redirecting to a restricted page (when the user doesn't have an active subscription).

We presently have (on the global settings):

• Show subscription plans at registration: Yes
• Allow Free Registered User (without subscriptions): No
• Create subscriptions also for free lifteime plans: Yes

We also have global renewals set:
* Show Renew/Reactiveate buttons: Yes
* Show subscription plans upgrade possibilities: Yes

In the plan we have (on the pricing tab):
* Can be reactivated if expired or cancelled since more/less than: (both are set to) Can be reactivated anytime
* Manual renewal extends...: starts at expiration date or at payment date
* Auto-recurring: No


It seems that they aren't being allowed to log-in to view the renewal options.

All users need to have an active subscription to access our 'subscriber content'. And when their subscription expires they should just be taken to a subscription renewal page when logging in. However, it appears that you can't even log-in to access a subscription renewal page.

Do we have something configured improperly? Or does this not work in the way we are trying to use it?

NOTE: We have the login module set to redirect the user to the user's profile display on login.
We also tested setting "Allow Free Registered Users (without subscriptions)" to YES, but that allowed them to log-in but didn't indicate in any way to them that they needed to renew their subscription.

One note ... when editing the user on the admin-side I DO get the notice to renew the user and renewing a user with similar situation works fine there.