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Cancelled SignUps at Paypal Cause 'Not Initiated' Basket
- bins
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5 years 4 months ago #308977
by bins
Cancelled SignUps at Paypal Cause 'Not Initiated' Basket was created by bins
As mentioned in another post, I am getting a lot of not initiated baskets.
The Tax ID issue is part of it, but I have tested a transaction to paypal and then just stopped/closed the browser. This basket is showing as not initiated and has to be cancelled. This annoys the member and/or admin.
Can we get around this?
The Tax ID issue is part of it, but I have tested a transaction to paypal and then just stopped/closed the browser. This basket is showing as not initiated and has to be cancelled. This annoys the member and/or admin.
Can we get around this?
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krileon
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5 years 4 months ago #308979
by krileon
Kyle (Krileon)
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Replied by krileon on topic Cancelled SignUps at Paypal Cause 'Not Initiated' Basket
So they went to pay, got to PayPal, but didn't pay and just left? That's normal behavior then. The basket is exists with no payment information sent to it. It should expire based off your expiration parameters in CBSubs > Settings > Display > Baskets. There's nothing more we can do about this. We've no means of tracking their behavior once they leave the site. The default for an unpaid basket is to expire in 3 hours.
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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- bins
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5 years 4 months ago #308985
by bins
Replied by bins on topic Cancelled SignUps at Paypal Cause 'Not Initiated' Basket
If I go to pay manually, as admin, I get the 'not initiated' status message in the basket!
If they pay by phone or bank transfer, we have to cancel the transaction and start again! This is a pain!
If they pay by phone or bank transfer, we have to cancel the transaction and start again! This is a pain!
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- krileon
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5 years 4 months ago #309000
by krileon
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Cancelled SignUps at Paypal Cause 'Not Initiated' Basket
Pay manually as admin where? In backend? You should only be able to pay baskets from backend if they're marked Pending. Typically this is only done for baskets that confirmed through the Offline payment gateway.If I go to pay manually, as admin, I get the 'not initiated' status message in the basket!
They should be using the Offline payment gateway for that. No click PayPal and abandon it.If they pay by phone or bank transfer, we have to cancel the transaction and start again! This is a pain!
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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