We have a member who expired on 24/1/18.
Yesterday they paid to rejoin us and there plan option is not available for a new membership.
All of the other plans are.

I changed the plan settings to allow reactivate/renew at anytime and the option for them to reactivate their plan appeared. I completed a transaction and they were renewed to 24/1/19 and the reactivate option also stayed (as it was renewed 1 year, but still in the past).

From previous discussions, I thought that I had set up the expiration/renewal as I wanted, but apparently not!

I have deleted the basket & payment but the members renewal details are still showing as they renewed today! I will manually change that.

EDIT:
I am playing with settings and getting varying results. As the membership has expired a want to create a new subscription, not renewal/activation.


EDIT 2:
In the members subscription, she was shown as being in the plan and not downgraded, so I am checking the expiration process.

But after a period of time (3 months) I do not want them to renew - they have to start a new membership again!

The setting I use in 'Manual renewal extends expiration date as follows' is:
Renewal extends expiry date (without gap or overlap)


I have changed 'Can be reactivated if expired or cancelled since less than' to:
"Once expired or cancelled cannot be reactiviated"

I have changed 'Can be reactivated if expired or cancelled since less than' to:
"Once expired or cancelled cannot be reactiviated"

Just thinking aloud, but I will need to change that back to 'anytime', as I want to give members a 3 month window to renew. -' Grace period before real expiration' is set to 7 days.

Thanks for this, Kyle.

What should I set 'Can be reactivated if expired or cancelled since more than' to?

Also, can I apply this setting to a member who lapsed a few weeks ago - i.e. are these setting live for everyone who fits in the parameters or those that trigger them from now?