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- [SOLVED] What triggers the change of a subscription from Active to Expired
[SOLVED] What triggers the change of a subscription from Active to Expired
- RobertvanderHulst
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4 years 9 months ago - 4 years 9 months ago #313081
by RobertvanderHulst
[SOLVED] What triggers the change of a subscription from Active to Expired was created by RobertvanderHulst
There are several subscriptions for a plan on our website for which the end date has passed.
In the past I have seen that messages were sent to users, that subscriptions were marked as 'Expired' and that their accounts were removed from the group that is linked to the plan.
What triggers this ?
It looks like this is not working at this moment, since the status is still 'Active' and the user has not been removed from the group that is connected to the plan.
Robert
In the past I have seen that messages were sent to users, that subscriptions were marked as 'Expired' and that their accounts were removed from the group that is linked to the plan.
What triggers this ?
It looks like this is not working at this moment, since the status is still 'Active' and the user has not been removed from the group that is connected to the plan.
Robert
Last edit: 4 years 9 months ago by krileon. Reason: Added [SOLVED] tag to subject
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krileon
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4 years 9 months ago #313103
by krileon
Kyle (Krileon)
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Replied by krileon on topic What triggers the change of a subscription from Active to Expired
Expirations are triggered based off whatever you have "Mass expire subscriptions method" set to within CBSubs > Settings > Global. Default is it requires an admin to view backend of CBSubs. Ideally you'd setup a CRON task to run the provided URL (on that same page and tab) nightly to automate triggering expirations.
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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- RobertvanderHulst
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4 years 9 months ago #313104
by RobertvanderHulst
Replied by RobertvanderHulst on topic What triggers the change of a subscription from Active to Expired
Kyle,
I have now tried this (run the CRON job) and the subscriptions that expired last week are still shown as 'Active'.
I have already deleted the users from the group that is associated to the subscription manually.
What could be wrong?
Robert
krileon wrote: Expirations are triggered based off whatever you have "Mass expire subscriptions method" set to within CBSubs > Settings > Global. Default is it requires an admin to view backend of CBSubs. Ideally you'd setup a CRON task to run the provided URL (on that same page and tab) nightly to automate triggering expirations.
I have now tried this (run the CRON job) and the subscriptions that expired last week are still shown as 'Active'.
I have already deleted the users from the group that is associated to the subscription manually.
What could be wrong?
Robert
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- krileon
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4 years 9 months ago #313109
by krileon
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic What triggers the change of a subscription from Active to Expired
Do you have a grace period configured for the plan they're subscribed to? They may not be truly expired yet due to the grace period.
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- RobertvanderHulst
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4 years 9 months ago #313111
by RobertvanderHulst
Replied by RobertvanderHulst on topic What triggers the change of a subscription from Active to Expired
Kyle,
Yes, that was it.
There are too many options. I had overlooked this one. Sorry about that.
Robert
krileon wrote: Do you have a grace period configured for the plan they're subscribed to? They may not be truly expired yet due to the grace period.
Yes, that was it.
There are too many options. I had overlooked this one. Sorry about that.
Robert
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