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Add additional image formats for photo upload?
- boyjahq
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3 years 2 months ago #323308
by boyjahq
Add additional image formats for photo upload? was created by boyjahq
Is there a way to add additional image formats to the photo upload function? Current formats seem limited to .gif, .png, .jpg or .jpeg.
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krileon
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3 years 2 months ago #323315
by krileon
Kyle (Krileon)
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Replied by krileon on topic Add additional image formats for photo upload?
By photo function do you mean CB Gallery? Yes, but they'll be treated as Files and not Photos so you'll need to add your other extensions under the Files media parameters. What extensions are you trying to use?
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
The following user(s) said Thank You: boyjahq
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- boyjahq
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3 years 2 months ago #323333
by boyjahq
Replied by boyjahq on topic Add additional image formats for photo upload?
Some time ago Apple made the default photo image format .heic
Many of our members are iPhone users and are not able to upload the photos from their devices.
They get the error: Invalid file extension. Please upload only jpg, jpeg, gif, png!
We try to explain the very complicated procedure of changing the format of the photo before uploading, but it is too difficult for many so we receive complaints about our website functionality.
This is in CB Gallery but also when trying to upload avatar photos.
Many of our members are iPhone users and are not able to upload the photos from their devices.
They get the error: Invalid file extension. Please upload only jpg, jpeg, gif, png!
We try to explain the very complicated procedure of changing the format of the photo before uploading, but it is too difficult for many so we receive complaints about our website functionality.
This is in CB Gallery but also when trying to upload avatar photos.
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- krileon
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3 years 1 month ago #323339
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Add additional image formats for photo upload?
.heic is not a HTML supported extension. It will not render in browsers. Not even in Apples own Safari. Will review adding support for converting .heic to a browser safe extension server side for a future release. This will not be possible client side so you will lose client side resizing for that conversion which will be a lot slower to upload unfortunately. Only way to convert that format client side is to use a massive 1MB JS library to do it and that's not going to happen.Some time ago Apple made the default photo image format .heic
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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