Integration to update field after subscription status changes

3 months 1 week ago - 3 months 1 week ago #323638 by RobertvanderHulst
Hi,I have defined the following rule for one of my plans:


I noticed that recently this rule does not work anymore.

In fact, on renewal the field is cleared and not updated.

What could be causing this ?

Robert
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3 months 1 week ago #323649 by krileon
I've moved your topic to Developer support forums. As a Developer subscriber you've highest support priority. Please be sure to post all support questions in these forums.

Regarding your issue I'm not seeing any changes made to the CBSubs Fields integration. Last change was 10 months ago. Are you sure something else isn't causing that fields value to be saved as well? An auto action configured in CB Auto Actions maybe?


Kyle (Krileon)
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3 months 1 week ago #323650 by RobertvanderHulst
Kyle,
We do not have CB Auto Action.
Maybe this is related to the fact that we had installed the version of CB that you guys rolled back because it corrupted the configuration.
I had to reset several configuration settings after removing that build.
If it helps, then I can give you admin access to the backend.

Robert

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3 months 1 week ago #323656 by krileon

Maybe this is related to the fact that we had installed the version of CB that you guys rolled back because it corrupted the configuration.

Shouldn't have any impact on this since CBSubs configuration is stored externally.

What type of plan is that on? Subscription, Merchandise, or Donation and if Subscription is the plan a lifetime plan? What type of field are you trying to set the value of? That likely will only work against a Text fieldtype. I've retested the integration and seams to work fine in my tests.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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3 months 1 week ago #323662 by RobertvanderHulst
Kyle,
This is a subscription plan with a 1 year validity.
The field type is Datetime.
Now that you mention it: this may have been a Date field before, but that caused weird rounding, so I changed it to DateTime.
Do you think it would be a good idea to change the field to Text ?

Robert

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3 months 1 week ago #323663 by krileon
You won't be able to store that to a Date or DateTime field since both fields expect a SQL formatted data, but that substitution will output with localized formatting already applied so you'll have to use a Text field.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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