Fail in the upgrade of latest version
- sereniteam
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2 years 11 months ago #324844
by sereniteam
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Fail in the upgrade of latest version was created by sereniteam
System Information
Joomla: 3.9.10
Community Builder: 2.5.0
PHP: 7.3.20
Database: mysql 5.5.5-10.1.48-MariaDB
Package
File: 001_pkg_communitybuilder_2.5.0+build.2021.04.29.15.02.30.7d834e754.zip
Log:
Joomla: 3.9.10
Community Builder: 2.5.0
PHP: 7.3.20
Database: mysql 5.5.5-10.1.48-MariaDB
Package
File: 001_pkg_communitybuilder_2.5.0+build.2021.04.29.15.02.30.7d834e754.zip
Log:
Copy file failed
Installation d'un paquet : il y a eu une erreur en installant l'extension Mettre à jourSereniTeam
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krileon
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2 years 11 months ago #324849
by krileon
Kyle (Krileon)
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Replied by krileon on topic Fail in the upgrade of latest version
That means PHP isn't able to copy a file. This usually means a permissions problem somewhere. Unzip the package and install 001_pkg_communitybuilder_2.5.0+build.2021.04.29.15.02.30.7d834e754.zip from within /extensions/packages through Joomla installer and see if it still fails to see if it's a copy issue in package installer or if it's impacting Joomla itself.Copy file failed Installing a package: There was an error installing the Update extension
Kyle (Krileon)
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- sereniteam
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2 years 10 months ago #325391
by sereniteam
SereniTeam
Replied by sereniteam on topic Fail in the upgrade of latest version
I did what you told me to do but then I have a problem because nothing works as before. It's like if there was no conditional at all and like french disappear;
Can you tell me more about it. Shall I have to set all package one by one ?
Can you tell me more about it. Shall I have to set all package one by one ?
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- krileon
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2 years 10 months ago #325394
by krileon
You may have a leftover broken package installer somehow if permissions were originally messed up. Within Extensions > Manage search for "package installer" and if the CB package installer exists uninstall it.
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Fail in the upgrade of latest version
I've no idea what you mean by this.It's like if there was no conditional at all and like french disappear;
Did installing CB from the /extensions/packages folder output any errors or did it install fine? You should be able to just update through install from web in CB > Plugin Management > Install New Plugin > Install From Web.Can you tell me more about it. Shall I have to set all package one by one ?
You may have a leftover broken package installer somehow if permissions were originally messed up. Within Extensions > Manage search for "package installer" and if the CB package installer exists uninstall it.
Kyle (Krileon)
Community Builder Team Member
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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- sereniteam
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2 years 10 months ago #325406
by sereniteam
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Replied by sereniteam on topic Fail in the upgrade of latest version
Thanks for your help;
I uploaded the 001_pkg...file but then when looking at the Community Builder: Plugin Management list it appears that many component were like if they haven't by loaded as shown on the screen shot. All of them where actives before the update.
I uploaded the 001_pkg...file but then when looking at the Community Builder: Plugin Management list it appears that many component were like if they haven't by loaded as shown on the screen shot. All of them where actives before the update.
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- krileon
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2 years 10 months ago #325407
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Fail in the upgrade of latest version
There's something very wrong with your Joomla install. CB completely failed to install. That seams entirely like a permissions problem preventing Joomla from copying the files over. Please PM backend super user login credentials using the link in my signature and will take a look.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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