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Enabling of account after off-line payment

11 years 8 months ago #207286 by krileon
Replied by krileon on topic Re: Enabling of account after off-line payment
Edit your offline gateway and ensure "Payment selection leads to following order state:" is set as necessary. Also check within Extensions > Plug-ins to see if you've any 3rd party user, system, or authentication plugins that could conflict and result in them not being enabled.

Kyle (Krileon)
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11 years 8 months ago #207318 by aspooner
Replied by aspooner on topic Re: Enabling of account after off-line payment
"Payment selection leads to following order state" is set to "Pending with completion in CBSubs admin area Payment Baskets" as expected. I'm not sure what sort of plugins to look for that might confict. I have ACYmailing, CB Profile Pro, Ari Data Tables. Should I send you login details?

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11 years 8 months ago #207395 by krileon
Replied by krileon on topic Re: Enabling of account after off-line payment

I'm not sure what sort of plugins to look for that might confict.

All of them could, you'd need to enable/disable them 1 by 1 until issue resolves; if it resolves at all of course. Once done performing this step and if issue persists please PM backend super administrator login credentials and will take a look.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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11 years 7 months ago #208586 by krileon
Replied by krileon on topic Re: Enabling of account after off-line payment
It's due to your usergroup usage. CBSubs only seams to enabling those that are in the default groups. For example if I set your registration usergroup back to "Registered" it works perfectly fine. Looks to be a bug in the gateway specifically and have created bug ticket #3666 for further investigation. My suggested workaround is set the registration usergroup to "Registered" and use that instead of "Members".

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
The following user(s) said Thank You: aspooner

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10 years 1 month ago #242529 by aspooner
Replied by aspooner on topic Enabling of account after off-line payment
I was just wondering if this bug has been resolved yet. Is there somewhere that I can look at the list of bug tickets to find out for myself?
Thanks.

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