Unfortunately, this has not resolved the problem.

I have 4 different folders that are password protected.
Before I removed the .htaccess and .htpasswd files, one of four would always work, the other three not. I could not figure out why.

Now that I removed those files in all four folders, another two folders are working fine (but not the one that worked before) and two others don't.

In my integration -> folder access in the plan settings, all four are giving the green text "exists and is writable." with absolute path status.

I can't figure out what I'm doing wrong I have tried logging out and logging back in with my test account a few times now, and in all four folders the new .htaccess and .htpasswd files are automatically newly created.

Can anyone help me with this problem?

(I have been very busy these past two weeks myself so hence I haven't bumped this topic before now lol)

Sorry that it took me so long to reply back here. Things got really busy and I just didn't get around to it sooner.

Anyway, I just sent you a PM with login details for FTP, and Joomla superadmin. If you need anything else, just let me know.

Thanks in advance!

Hello again,

Thanks for looking into it so quick.

First of all: could you explain what I had done wrong with the paths? I had looked at the mouseover tooltip and believed that the paths were correct, did I overlook something? I assume that you have looked at the first plan, so that way I know what to correct in the other plans too (as the access to those folders is the same for all of them).

Secondly, I have just checked but it seems that the issue still persists. I did use use Incognito in Chrome (something I use frequently for testing purposes, so I have used it before too).

When I log in with the test account (not the superadmin one but the regular one that is subscribed to the first plan; "1 year upgrade"), some links work and some don't.

In the menu, I hover on "Celtic Library" and then click on:

Manuscripts - it keeps asking me to login, does not give me access
Gedcom Family Tree - works
Online Ogham Divination - works
Merlin's Mind Magic - works

(all other links in that menu are not related to password-protected folders and therefore not relevant here)

When I try the same with yet another test account that is subscribed to that same plan, I notice that _none_ of the links can be accessed. Each time, it gives me the login popup over and over again. It does not give an actuall "access denied" error of any kind, unless I were to click the cancel button.