Renewing expired membership only renewed for remainder of 2017
krileon
6 years 4 months ago #300180
by krileon
Kyle (Krileon)
Community Builder Team Member
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Replied by krileon on topic Renewing expired membership only renewed for remainder of 2017
Your parameters should be as follows. I don't know what else to suggest beyond this as the below is working perfectly fine in my tests.
Bonus time before first period start (for calendar-based durations): 3 months
Bonus time when reactivating expired subscriptions: 3 months
Can be reactivated if expired or cancelled since more than: Can be reactivated anytime
Can be reactivated if expired or cancelled since less than: Can be reactivated anytime
Manual renewal extends expiration date as follows: Renewal starts at expiration date or at payment date - whichever happens first (allow overlap but no free gap)
Below are the additional parameters I've set for this plan.
Regular Validity duration: This calendar year
Start date of calendar year: 01-01
Renewable in advance by: 1 year
Grace period before real expiration: 90 days
Otherwise what you're experiencing is working exactly as you've told it to. If the user did not subscribe for 2017, but did for 2016 and you've it set to extend from expiration it will renew them for 2017; not 2018, because you've set it to do exactly that.
Please see the attached screenshots of your scenario with the above configuration working fine.
Expired:
Renewed:
Bonus time before first period start (for calendar-based durations): 3 months
Bonus time when reactivating expired subscriptions: 3 months
Can be reactivated if expired or cancelled since more than: Can be reactivated anytime
Can be reactivated if expired or cancelled since less than: Can be reactivated anytime
Manual renewal extends expiration date as follows: Renewal starts at expiration date or at payment date - whichever happens first (allow overlap but no free gap)
Below are the additional parameters I've set for this plan.
Regular Validity duration: This calendar year
Start date of calendar year: 01-01
Renewable in advance by: 1 year
Grace period before real expiration: 90 days
Otherwise what you're experiencing is working exactly as you've told it to. If the user did not subscribe for 2017, but did for 2016 and you've it set to extend from expiration it will renew them for 2017; not 2018, because you've set it to do exactly that.
Please see the attached screenshots of your scenario with the above configuration working fine.
Expired:
Renewed:
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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