Paypal refund error
- mphan
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5 years 5 months ago #308587
by mphan
Paypal refund error was created by mphan
I get this error when I click on the refund button from the payment basket.
Error
Failed to save Refund this Payment manually because: Refund of payment failed: Security error: Security header is not valid. Refund request of USD 150.00 for payment id 184 of USD 150.00000 for basket id 294, Order id of Tracy Tran (username TracyTran - user id 973) using paypal with txn_id 4W8731130R463291S and auth_id failed for reason: .
Error
Failed to save Refund this Payment manually because: Refund of payment failed: Security error: Security header is not valid. Refund request of USD 150.00 for payment id 184 of USD 150.00000 for basket id 294, Order id of Tracy Tran (username TracyTran - user id 973) using paypal with txn_id 4W8731130R463291S and auth_id failed for reason: .
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krileon
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5 years 5 months ago #308621
by krileon
Kyle (Krileon)
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Replied by krileon on topic Paypal refund error
Typically means the API credentials supplied within your PayPal gateway in CBSubs > Gateways are incorrect. Please double check that you've supplied valid credentials for "PayPal API credentials (optional)" as they're necessary to refund from backend.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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