Hello. Every 20 or so subscriptions fail. We receive the money in Authorize.net. But it is like the Relay Response fails to pull from authorize.net. We have the nightly build of all CB Subs plugins and CB and Joomla are up to date. Do you know what could be causing this problem?
Last edit: 5 years 1 month ago by beat. Reason: Added [#7495] tag to subject
Sorry, your first message is only 18 hours ago, in the evening.
We need a bit more information to help you, e.g.:
- Joomla, CB and CBSubs versions ?
- Single or auto-recurring payments ?
- What's the error message ? Do CBSubs in admin: Notifications and History logs show something regarding these transactions ?
Check "Support" / "Help us help you" menu for more hints on how you can help us help you
There are several known issues going on with Authorize.net at Authorize.net that are for the most part completely out of our control. You can read up on them below.
This is likely the cause of your issues that we're continuing to investigate. With the way Authorize.net has handled this I honestly do not recommend using Authorize.net anymore. My recommendation is to stick with tried and true payment providers like Stripe or PayPal that have known stability and properly versioned APIs for strong backwards compatibility.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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