Free Registration Plan management
- Thelowlandpiper
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3 years 3 months ago #322346
by Thelowlandpiper
Free Registration Plan management was created by Thelowlandpiper
CBSubs 4.4.0+build.2020.12.04.20.29.44.143dd86b1 (i'm aware that there is an update; not yet installed)
CB 2.4.7+build.2020.11.19.14.24.58.59e8c0858
Allow User Registration=Yes
I have a considerable number of users registered under the 'Free Registration' plan with lifetime validity historically. The site no longer allows registration without subscription. However, a number of these users have upgraded their subscription, but somehow their Free Reg plan remains active. This means that identifying those users who have only this Free plan is causing difficulties; I would like to remove them from the database; I have tried all the various 'status' filters on the user list to try to iinclude those who have not upgraded to another plan but these still includes those who upgraded and later let that upgrade expire. Can you suggest a way in which I could identify them?
CB 2.4.7+build.2020.11.19.14.24.58.59e8c0858
Allow User Registration=Yes
I have a considerable number of users registered under the 'Free Registration' plan with lifetime validity historically. The site no longer allows registration without subscription. However, a number of these users have upgraded their subscription, but somehow their Free Reg plan remains active. This means that identifying those users who have only this Free plan is causing difficulties; I would like to remove them from the database; I have tried all the various 'status' filters on the user list to try to iinclude those who have not upgraded to another plan but these still includes those who upgraded and later let that upgrade expire. Can you suggest a way in which I could identify them?
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krileon
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3 years 3 months ago #322360
by krileon
Kyle (Krileon)
Community Builder Team Member
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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Replied by krileon on topic Free Registration Plan management
That plan should be in an "Upgraded to other" status if both plans are Exclusive. If one of the plans isn't exclusive then technically they're allowed to have both plans. What's the status of their free lifetime subscription in CBSubs > Subscriptions? Do you have CBSubs configured to create subscriptions for free lifetime plans in CBSubs > Global?
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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