The lack of a payment gateway is ridiculous. It would be better if some of your code were open. I have been asking asking my clients to "wait" but you guys are always promising and always late. I have to tell my clients "I assure you this product is good, but this is the way they operate, we may have to wait 6 months to a year before we get anything.

I understand your distress, but we precisely provide no release dates for this very reason. We've been hammered with this until users have squeezed a "Soon" out of us and that has of course caused disappointed because "Soon" is open to interpretation.

Some parts of CBSubs will be open by way of Triggers in CB plugins (this is how our integrations work). More code is being added to add more integration possibilities as well as an extensive API documentation is being prepared.

On top of that numerous bug fixes have been applied for next release (some miner and some crippling for some users). Next release is a rather large release and after which point we've discussed releasing smaller releases at more acceptable intervals rather then large releases as distanced intervals; all of which due to user feedback.

This is unprofessional. If you do read this and want to respond, don't just get mad at me. What I'm saying is right. This is a paid product, you guys need to step it up and deliver soon.

I would not call it unprofessional, but for better or worse we agree. I won't be making excuses for the delays aside from the truth. We're a three man team and working to the limit of our abilities pushing 50-60+ hour weeks constantly for the past few months, there's simply only so many hours in a day. We all have families and all have lives. We've had some delays that were professional and some delays that were personal, this is rather unavoidable, but apologize for anyway. I apologize we do not meet your expectations but assure you we are doing the best we can.

Again, it may make you feel better to think "well, that guy just sounds irrational and doesn't understand." But... If you guys don't start learning to stick to a schedule and pull it together you're only hurting yourself. We're out here supporting your project.

Understood, and we do have schedules but they're simply internal and they do change rapidly. Which is the primary reason we don't publicize them. We have discussed further however to do more smaller releases in order to accommodate users needs, which possibly will go in affect after CBSubs 1.1. As this idea was roughly discussed I of course can't provide a guarantee.

Bust your tales and get it done. There are 100s of programmers out there that love your component and would be happy to jump in and code but you are not allowing that.

It's simply an absolute risk to open CBSubs to 100s of developers, this is like asking Microsoft to release their source to 100s of developers. You must understand this IS a commercial product 1 in the same and opening the source is unacceptable. We've internal developers who do not even have access to CBSubs source, it is kept privately. Sorry if this is not acceptable, but we must protect a 2+ years development product. We're working as hard as we can to meet each and every users demands, again we do apologize for the delays.

Its a serious problem you're going to have to recognize and solve. Please give me a firm deadline so I can relay that to my clients.

Am sorry, but as for many of years now we still do not provide release times. It is simply not our responsibility to meet the expectations of every users Clients. If 1 client expected in yesterday and another client is fine with 1 more year would be a perfect scenario. We try our best to accommodate our customers, but again is not our responsibility to assure and accommodate our customers clients. CBSubs is very powerful and am confident something between you and your client can be worked out to be acceptable until what is requested has been provided; if that means using Paypal for 6 months or so then so be it; at least it is not sitting dormant for 6 months, correct?

I'm going to be checkout out alternatives, even though CB is so versatile. I just don't have any other options. You could at least open up this part of CB just a tiny bit...

You are more then welcome to look elsewhere, this is your choice and we will respect that of course. It's also possible to obtain a refund of CBSubs if within your 30 days money back guarantee.

Again, disappointed, upset, think its unprofessional... You can get mad if you want but everyone out here is saying the same thing, please listen.

Everyone is entitled to an opinion and we certainly, respect, and listen to that opinion. Many of such opinions has shaped what CB and CBSubs is today as it continues to do so. Please however do not speak for our entire userbase as this simply is not the case as we do not disclose statistics of who our subscribers are.

Please if you have any further feedback would be more then happy to listen!

Post edited by: krileon, at: 2010/06/24 21:24