GJ Message Members Error

11 years 8 months ago #205740 by drdehart
GJ Message Members Error was created by drdehart
When using the message member function, after clicking Save, the page just hangs for a few minutes and then produces a 500 error:
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@domain.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.


The error log says:
Script timed out before returning headers: index.php, referer: www.domain.com/index.php?option=com_comprofiler&task=pluginclass&plugin=cbgroupjive&action=groups&func=message&cat=1&grp=2&Itemid=100114

Any thoughts?

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11 years 8 months ago #205746 by krileon
Replied by krileon on topic Re: GJ Message Members Error
Enable debug mode and maximum error reporting in Joomla global configuration. Once done try to use it again and provide any fatal errors display.


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11 years 8 months ago #205807 by drdehart
Replied by drdehart on topic Re: GJ Message Members Error
I don't see any fatal errors appear. All the text on the page just before the 500 error appears is attached with private info redacted.

Also, I neglected to mention in the first post that the messaging process actually completes and all group members are receiving the message. The problem is that the Message Members page doesn't go away so the group owners are clicking "Save" repeatedly thinking that it is not completed. Doing this causes multiple messages to be sent.
Attachments:

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11 years 8 months ago #205878 by krileon
Replied by krileon on topic Re: GJ Message Members Error
Please check server error log and see if there are any fatal errors present there. If none then please PM backend super administrator login credentials and will take a look.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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11 years 8 months ago #205915 by drdehart
Replied by drdehart on topic Re: GJ Message Members Error
After further testing, the process will complete for small groups, although very slow. E.G. for a 13-member group the process is taking about 50 seconds with Notifications set to "PMS and Email". Where we are seeing the time-out error is in larger groups. So maybe we can resolve it by increasing the timeout settings on the server, but the process length will still be a problem, because users think the button didn't work (or something) and will click Save again and again, sending multiple messages to members. Here are test results for the process completion time of a thirteen-member group:

PMS or E-mail: 13 - 30sec
PMS and email: 45 - 50 sec
PMS Only: 12 - 30sec
Email Only 30 - 50sec

Do you think this time duration is normal? We have notifications currently set to PM & email, so it's worst case.

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11 years 8 months ago #205925 by krileon
Replied by krileon on topic Re: GJ Message Members Error
Sending 45 emails and 45 private messages all at once is going to be pretty slow. You'll need to increase server memory limit to at least 124mb, increase timeout time to at least 60 seconds, and just wait for it to complete. Alternative is to use PMS Only, Email Only, or PMS or Email.

It's hard to say what is normal. It depends on your server and your site. If you site is in general slow then it's going to get even slower using such a heavy feature (which is why only admins/owners can use it).


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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