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New user registration email not populated w/ info
Date: 2007/07/28 20:17 By: shala82 Status: CB Doc subscriber  
Karma: 0  
Fresh Joomlapolitan

Posts: 3
graphgraph
Hello,

For some reason, the new user registration emails that I receive don't have the siteurl, name, emailaddress and username filled in anymore. It was working just fine before. The issue is somewhere in the JomComment component. When I uninstall this, it works fine, but when I have it installed, emails look like the below. Any thoughts?

A new user has registered at [SITEURL].
This email contains their details

Name - [NAME]
e-mail - [EMAILADDRESS]
Username - [USERNAME]
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Re:New user registration email not populated w/ info
Date: 2007/08/01 18:58 By: raiderray Status: User  
Karma: 0  
Fresh Joomlapolitan

Posts: 1
graphgraph
I am getting the exact same error after installing JomComment. I'd love to know if there is a fix for this.

edit: this also effects the email that's sent to our new users. It now states -
Welcome [NAME],Your application has been approved by our administration team.Your account with the following details:[DETAILS]has been activated.We welcome you to our online community and trust that togetherwe will grow.Enjoy the experience!Kind Regards,Website Administration Team
As you can see, it doesn't insert the user name or details.

Post edited by: raiderray, at: 2007/08/01 19:02
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Re:New user registration email not populated w/ info
Date: 2007/08/05 17:36 By: albertvn Status: User  
Karma: 0  
Fresh Joomlapolitan

Posts: 5
graphgraph
I also had the same problem. Last time when I only installed CB, everything went well. This time, I installed Jomcomment before installing CB so I got this problem.
I also made a search for this problem in this forum but it seems that no one has the answer to this problem.

It is surprising that CB Teem as well as Jomcomment have no reaction to this. What are they thinking and why don't they reply their users' problem? or they do not know?
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Re:New user registration email not populated w/ info
Date: 2007/08/05 17:57 By: nant Status: Admin  
Karma: 463  
Admin

Posts: 6010
graph
to albertvn, raiderray, shala82:

please turn on debug settings on your sites - this might indicate more information about the cause of the problem.

it sounds like a namespace conflict.

it might also show up in your server logs - so please investigate and post back progress.

to albertvn - its impossible for any team to replicate all possible user environments and component combinations. i assume that both team rely on community users with such problems to help out with more debuging information - hope you can help out with this.
Nick A.
CB Core Team Member
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Re:New user registration email not populated w/ info
Date: 2007/08/05 18:10 By: albertvn Status: User  
Karma: 0  
Fresh Joomlapolitan

Posts: 5
graphgraph
Hi Nick,

Thank you very much for your quick reply. At least I know that someone pays attention to us.
I have just debuged my site but I am not good at this so is it possible for me to send the information to you so you can have a look for me? If it is fine for you, how can I send the information?

Thanks again for your kind help!
Albert
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Re:New user registration email not populated w/ info
Date: 2007/08/05 18:26 By: beat Status: Admin  
Karma: 242  
Admin

Posts: 4063
graphgraph
Site->Global Config->Site->Debug Site ----> YES

then retry the step where the error could occur.

On the screen you might see errors appearing.
Beat - Developer on Community Builder core Team
- If you like CB and this forum, you will love Nick's CB 1.1 reference manual ! : Click here to Get it now
- Would like to help us move faster ? Get it, and/or help us spend more time coding by helping others in this forum, many thanks
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