I have already read the boards in regards to conflicts and normally I would not use Jinstall. I just don't like these "suite" type components for Joomla because they tend to always conflict with something or other and Jinstall is worse than most in that regard because by itslef broke my site. No components were even installed yet.
However, this particular client has been using Acajoom for a long time. They have spent considerable time in training to use it and they are quite happy with it. It's a key part of their customer communication and they are not going to move away from it.
They also have a need for tracking email bounce backs which is the reason why Jsetup has been necessary at all. The only way to install Jbounceback is to install Jsetup.
So normally I would just get rid of the program, but considering that, as far as our needs are, Jsetup also would do for us what CBSUBS does (at least it looks like it) this one time I'll have to go with Jsetup rather than continue using CBSUBS.
It's a pity and I'll be very hard on iJoobi for whatever part they have had in this fiasco, but I simply do not see another program that gives this client the same in house capability. Acajom has indeed performed really well for them and I have tried most of the other solutions for Joomla newsletters (as well as many of the third party solutions) and for those that want an in house Newsletter management that's relatively easy to use and reliable Acajoom is it.
Naturally, I'd be much happier if you guys could email each other and hammer out whatever incompatibilities there are between your two programs. I am willing to bet that in the forthcoming replay from iJoobi, they are going to find a way to blame it on CBSUBS. I know better but that's thenature of these things. No one wants to admit their program is deficient.
Don't get me wrong, I have been using your programs for a very long time. Since the Mambo era, and if I had to put my money on someone it would be joomlapolis. But both my clients and I just want something that works.
Having incompatibilities between programs, regardless of who's at fault only makes everyone down the line look bad. Starting from me as the web designer, all the way to the vendors and Joomla itself.
I think it would be in everybody's insterest to set aside any issues with who's program is better developed and who's done what and just try to fix the issue. My client, for one, really doesn't care. He just knows that I choose two programs based on the vendor's reputation and personal experience and they don't work together.
I couldn't even begin to explain to him who is using the correct API or not.
Anyway, sorry for the rant. Ideally I would like to see this issue fixed, but it doesn't look like it. It's too bad because I was really looking forward to use CBSUBS.
It would be helpful if as these reports come in you could publish a compatibility list so that before making any purchases we would know what workswith what.
In fact. wouldn't a repository of all incompatibilities across the Joomla Sp[here be a neat idea?
Anyway, thank you for your help.