Problem Email on expiration
- alsab
- OFFLINE
-
Senior Member
- Posts: 50
- Thanks: 0
- Karma: 0
14 years 3 months ago #121152
by alsab
Replied by alsab on topic Re:Problem Email on expiration
Ok, now is working.
The first time, I used only the email in presentation in edit plan.
The email on expiration was only sent if the user was connected to the site.
I installed the plugin cbsubs email, and now the email on expiration is sent when I visit cbsubs in backend. Even if I use 5mn in regular validity duration.
I have 2 others questions:
1- The email on expiration is sent at the end of the grace period. Why?
It would be sent at the date of expiration. Like this, the user would be able to reactivate the plan during the grace period.
2- If the user choose the recurring payment with paypal.
And if his credit card is expired for the second payment or after, paypal doesn't send the payment.
So what's happen in this case?
The plan is expired or unsuscribe
Thank you
The first time, I used only the email in presentation in edit plan.
The email on expiration was only sent if the user was connected to the site.
I installed the plugin cbsubs email, and now the email on expiration is sent when I visit cbsubs in backend. Even if I use 5mn in regular validity duration.
I have 2 others questions:
1- The email on expiration is sent at the end of the grace period. Why?
It would be sent at the date of expiration. Like this, the user would be able to reactivate the plan during the grace period.
2- If the user choose the recurring payment with paypal.
And if his credit card is expired for the second payment or after, paypal doesn't send the payment.
So what's happen in this case?
The plan is expired or unsuscribe
Thank you
Please Log in to join the conversation.
krileon
Team Member- OFFLINE
- Posts: 68492
- Thanks: 9080
- Karma: 1434
14 years 3 months ago #121174
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Re:Problem Email on expiration
- Grace period just extends the expiration date of the users subscription via database. In other words the email will send at end of expiration period + grace period.
- The users subscription would expire and the expiration email would be sent.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
Moderators: beat, nant, krileon
Time to create page: 0.198 seconds
-
You are here:
- Home
- Forums
- Archive
- CBSubs
- Potential Bug (1.0.3)
- Problem Email on expiration