Error log when user try to buy via cb subs

9 years 5 months ago #137142 by ecaparel
Hi!

When user choose a paying plan, I have the message below, in my history log:

USER NOTICE: trying to subscribe ARB payment items different on key validity with different values 0000-00-00 00:00:00 ...

Can you tell me what to do to fix this.

Many thanks
9 years 5 months ago #137148 by beat
ecaparel wrote:

Hi!

When user choose a paying plan, I have the message below, in my history log:

USER NOTICE: trying to subscribe ARB payment items different on key validity with different values 0000-00-00 00:00:00 ...

Can you tell me what to do to fix this.

Many thanks


Looks like the validity durations of the subscriptions in that auto-recurring payment are not identical (e.g. 3 months and 1 month). Hard to tell exactly what is different with no information, but something is different. When you have different durations, you must also propose single payments, so CBSubs can handle the limitations of payment gateways providing only one period of auto-recurring payments.

Does that give enough hints to find the issue ?

If not, we would need more information to be able to help you more (see help us help you in my sig).

Beat - Community Builder Team Member

Before posting on forums: Read FAQ thoroughly -- Help us spend more time coding by helping others in this forum, many thanks :)
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9 years 5 months ago #137170 by ecaparel
Hi Beat!

Thanks for your answer.

To be more precise, I created my plans as follow:
* parent is a user subscription plan for life time subscription
*3 children are user subscription plans for 1 year
*2 children are merchandise

The problem comes from the merchandise children.

If you need more information to help me, ask me, I will explain how my cb subs is configure.

Thanks for your help
9 years 5 months ago #137202 by krileon
Please check that you allow single payments via your payment gateway as merchandise plans must use single payments and if your payment gateway is not configured to allow them it can cause problems.


Kyle (Krileon)
Community Builder Team Member
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9 years 5 months ago #137229 by ecaparel
Hi Krileon!

Yes I allow single payment via my payment gateway.

To explain better my problem, I have an error log when a user choose:
parent (user subscription plan for life time subscription)+ children (user subscription plans for 1 year)+ child (merchandise)

3 children are user subscription plans for 1 year: 2 of them are free and 1 is not

2 children are merchandise: both are not free

Hope this will help finding the origin of this problem.

If you need more information, ask me

Thanks
9 years 4 months ago #137279 by ecaparel
If my problem does not comes from the fact that I created my plan that way:

* parent = a user subscription plan for life time subscription

*3 children = user subscription plans for 1 year

*2 children = merchandise

Do you have an idea what can be the origin of these error log?

I can give you more information about how my cb subs is configure, just ask.

Thanks for your help
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