[SOLVED] Serious issue with license

9 years 3 months ago #137369 by ramtinworld
Hi,
I have been receiving messages about license error repeatdly in the past and I have been trying to convience my client that this has happened maybe because of the server issue at the time when the plugin has been trying to validate it.

But has been getting very serious now. We received 5 messages today with 3 seconds gap as follows:

On site ASLIA ( www.aslia.com.au ) there is a paid subscriptions license message:

License server could not be reached. Please check that you have Internet connection (connectivity, firewall settings) or try again in half hour. Error:

Please log into administrator area and check the plugin settings.

NOTE: This email was automatically generated from ASLIA ( www.aslia.com.au ).

I have checked the backend and there was no issue with the license and everything is green.

Can you please let me know if I am missing something here?

Thanks,
Ramtin

Post edited by: krileon, at: 2010/07/12 17:07
9 years 3 months ago #137440 by krileon
Please note we had issued a maintenance email on the servers which the maintenance is over now and you should not be receiving such emails. Please ensure CBSubs can reach the internet at all points in time. Please let us know if you further experience any more emails.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Templates - CBSubs - Hosting - Forge - Incubator - GroupJive
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM EST to 4:00 PM EST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
9 years 3 months ago #137496 by ramtinworld
Thanks,
Moderators: beatnantkrileon
Time to create page: 0.465 seconds
Facebook Twitter Google LinkedIn