Unauthorized source IP address when using FBC

9 years 4 months ago #167915 by chrise012
Hello all,

I have been working for days on this and I have searched this forum many times for a solution. Basically, I am getting the "Facebook user failed to initiate." 100% of the time. I have rechecked my configuration many times. Finally I hacked the plugin to add some logging. When making this call:
graph.facebook.com/me ?...

Facebook response with:
(#5) Unauthorized source IP address
Now I did do some research on this as well. However, the solutions were to remove IPs from a white list. Well, I have never touched the whitelist. Just in case I did change it to some known IP addresses from my hosting service. Then I received different results.

On the same call I am now getting this message back from facebook:
This IP can't make requests for that application.

I fully suspect the outgoing network card is different than the incoming network card and therefore has a different IP addresses. So this does not seem to be the answer. I am looking for answer from FB but I did want to ask if anyone was able to resolve this while working with FBC?

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9 years 4 months ago #167979 by krileon
No idea, sounds like Facebook security is blacklisting you, your host, your provider, or something a long those lines. FBC and CB Connect simply send a CURL request to the API URL then read that request. If that request is failing then Facebook can't or doesn't want to communicate with you for whatever reason.

Usage of /me should ALWAYS be successful as you are requesting your own data even if no access token is provided. Please contact Facebook regarding your issue and as to why they're rejecting your requests.

On a side note I recommend deleting your Facebook Application and re-creating a new one by only configuring EXACTLY as instructions tells you, but not a single parameter more.

Kyle (Krileon)
Community Builder Team Member
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