Hi Beat,

Thanks for your reply.

When testing on my local system, I found that sys_get_temp_dir() is set to C:\WINDOWS\TEMP\. After adding this path to the open_basedir directive in the php.ini file the issue is resolved.

But, I'm not sure if this is a feasible solution with my LIVE site.

My LIVE site is on a shared server, maintained by a hosting provider. On my LIVE site, I've found that sys_get_temp_dir() is set to /tmp. I'm not sure if this is an absolute or relative directory. I'll check with my host to see if they can add that directory to the open_basedir directive, but I'm not to hopeful. I'm not sure if this directive can be changed for my site alone.

In the meantime, are you able to tell me where the 'cache' is? I'm assuming that you mean the subdirectory in the 'joomla' directory. This directory, and all other directories listed in the 'Directory Permissions' screen of System Information of the Joomla back-end are writable.

Thanks again for your help. Hope this issue is resolved soon.

Cheers,

Dan

Hi There,

I have one more question about this issue.

The second error message in the 'History An Log' area of CBSubs looks like this:

WARNING: is_writable() [<a href='function.is-writable'>function.is-writable</a>]: open_basedir restriction in effect. File(/root
) is not within the allowed path(s): (VIRTUAL_DOCUMENT_ROOT:/server/chroot_bind/php/php5/usr/local/lib/php/) in /server/3-web/34/39/my.web.site/public/www/joomladir/components/com_comprofiler/plugin/user/plug_cbpaidsubscriptions/processors/paypal/cbpaidsubscriptions.paypal.php on line 276

I'd like to know where it is getting the directory /root from. It's not defined in my Joomla configuration.php, and it's not returned by sys_get_temp_dir().

Cheers,

Dan

Hi Beat,

Thanks for your response. Sorry for my delayed reply, but I've been following this issue with my hoster.

I received a reply from them today effectively saying that, in their opinion, CBSubs is not compatible with their server.

They can't change sys_get_temp_dir and don't give anyone access to the /tmp directory. I believe that this is fair enough.

I'd like to look at this issue from another angle - it seems that CBSubs is *working*, as it will communicate with PayPal if the user continues through the process. But the error message that is displayed during the payment process is the real concern. We don't want to see errors of any kind when processing payments.

I get the impression that when looking for a directory to use as the 'tmp' directory, the CBSubs software checks a number of different options (I believe that the CB core software does something like this). Is it possible that this error message is displayed due to the trail-and-error testing of the different 'tmp' directory possibilies?

In your post from last week, you said :

We will fix that warning and add an error message which is more clear in the next release, as well as adding joomla's tmp dir to the desperate search for a writable temporary files folder.

I don't think that I really *got it* the first time I read it. But it sounds like this would resolve the issue. Do you have a time frame for this fix? Would it be something I can install as a patch?

If it would help, I can supply you with details to access my *development* site.

Cheers,

Dan