Installation Issues w/ 1.6

13 years 2 months ago #156895 by stilton
Installation Issues w/ 1.6 was created by stilton
I've been able to install CB with Joomla 1.5.x previously but just completed a fresh installation using 1.6.0 and cannot get past the "There was an error uploading this file to the server" message.

* I've already verified the max limit size which is set to 10mb and all directory permissions are correct with Joomla showing green across the board. I can install templates and extensions with no problem, but not CB.

* Yes, I've downloaded the latest CB file and unzipped the file and get the error while trying to upload com_comprofiler.zip. The session isn't timing out either as it gives the error after approximately 10 seconds.

Thanks for any help you can offer!

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13 years 2 months ago - 13 years 2 months ago #156973 by bsolberg
Replied by bsolberg on topic Re: Installation Issues w/ 1.6
I have the same problem.
It is my first attempt at hosting a site at greengeeks.com.
If it helps
Server info can be found here.
[REMOVED]

[MOD EDIT]: Removed PHP Info for your safety, please don't post such sensitive content as is at risk to your self.

BS

"What we see depends mainly on what we look for." - John Lubbock

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13 years 2 months ago #156991 by krileon
Replied by krileon on topic Re: Installation Issues w/ 1.6
Please enable debug mode and maximum error reporting within Joomlas site configuration. Once done attempt to install CB 1.4 again and review any on-screen errors. If issue persists then there is likely a permissions problem on your site preventing write access to media/tmp folders not allowing package to upload. Please test with another package such as the login module and confirm if you can install it or not.


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Community Builder Team Member
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13 years 2 months ago - 13 years 2 months ago #156998 by bsolberg
Replied by bsolberg on topic Re: Installation Issues w/ 1.6
login module installed without issue.

installing com_comprofiler give error message:
"There was an error uploading this file to the server"

debugging shows the following:

**Profile Information**
Application 0.001 seconds (+0.001); 0.54 MB (+0.54) - afterLoad
Application 0.059 seconds (+0.058); 4.97 MB (+4.43) - afterInitialise
Application 0.059 seconds (+0.000); 4.97 MB (+0.00) - afterRoute
Application 0.081 seconds (+0.023); 7.17 MB (+2.20) - afterDispatch
Application 0.125 seconds (+0.044); 8.92 MB (+1.75) - afterRender
**Memory Usage**
8.92 MB (9,355,584 Bytes)
**12 Queries Logged**

1. SELECT `data`
FROM `buah_session`
WHERE `session_id` = '7e5ca71c92e9cb6b67f9a0a23aeb5411'
2. SELECT extension_id AS "id", element AS "option", params, enabled
FROM buah_extensions
WHERE `type` = 'component'
AND `element` = 'com_languages'
3. SELECT folder AS type, element AS name, params
FROM buah_extensions
WHERE enabled >= 1
AND type ='plugin'
AND state >= 0
AND access IN (1,1,2,3)
ORDER BY ordering
4. SELECT template, params
FROM buah_template_styles
WHERE client_id = 1
AND home = 1
5. SELECT extension_id AS "id", element AS "option", params, enabled
FROM buah_extensions
WHERE `type` = 'component'
AND `element` = 'com_installer'
6. SELECT id, title, module, position, content, showtitle, params, mm.menuid
FROM buah_modules AS m
LEFT JOIN buah_modules_menu AS mm
ON mm.moduleid = m.id
WHERE m.published = 1
AND (m.publish_up = '0000-00-00 00:00:00' OR m.publish_up <= '2011-03-11 21:15:16')
AND (m.publish_down = '0000-00-00 00:00:00' OR m.publish_down >= '2011-03-11 21:15:16')
AND m.access IN (1,1,2,3)
AND m.client_id = 1
AND (mm.menuid = 0 OR mm.menuid <= 0)
ORDER BY position, ordering
7. SELECT COUNT(*)
FROM buah_messages
WHERE state = 0
AND user_id_to = 42
8. SELECT COUNT(session_id)
FROM buah_session
WHERE guest = 0
AND client_id = 1
9. SELECT COUNT(session_id)
FROM buah_session
WHERE guest = 0
AND client_id = 0
10. SELECT a.*, SUM(b.home) AS home
FROM buah_menu_types AS a
LEFT JOIN buah_menu AS b
ON b.menutype = a.menutype
WHERE (b.client_id = 0 OR b.client_id IS NULL)
GROUP BY a.id
11. SELECT m.id, m.title, m.alias, m.link, m.parent_id, m.img, e.element
FROM buah_menu AS m
LEFT JOIN buah_extensions AS e
ON m.component_id = e.extension_id
WHERE m.client_id = 1
AND e.enabled = 1
AND m.id > 1
ORDER BY m.lft
12. UPDATE `buah_session`
SET `data` = '__default|a:8:{s:22:\"session.client.browser\";s:90:\"Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.15) Gecko/20110303 Firefox/3.6.15\";s:15:\"session.counter\";i:9;s:8:\"registry\";O:9:\"JRegistry\":1:{s:7:\"\0*\0data\";O:8:\"stdClass\":2:{s:11:\"application\";O:8:\"stdClass\":1:{s:4:\"lang\";s:0:\"\";}s:13:\"com_installer\";O:8:\"stdClass\":2:{s:7:\"message\";s:0:\"\";s:17:\"extension_message\";s:0:\"\";}}}s:4:\"user\";O:5:\"JUser\":23:{s:9:\"\0*\0isRoot\";b:1;s:2:\"id\";s:2:\"42\";s:4:\"name\";s:10:\"Super User\";s:8:\"username\";s:7:\"xxxxxxx\";s:5:\"email\";s:24:\"xxxxxx@xxxxxxx.com\";s:8:\"password\";s:65:\"2cab07bdf23853c183a1bacf31e8ab1c:lcwhIxnrjzMcOaNM9MW64jo9XNrFO4g3\";s:14:\"password_clear\";s:0:\"\";s:8:\"usertype\";s:10:\"deprecated\";s:5:\"block\";s:1:\"0\";s:9:\"sendEmail\";s:1:\"1\";s:12:\"registerDate\";s:19:\"2011-03-10 18:52:54\";s:13:\"lastvisitDate\";s:19:\"2011-03-11 19:49:34\";s:10:\"activation\";s:0:\"\";s:6:\"params\";s:0:\"\";s:6:\"groups\";a:1:{s:11:\"Super Users\";s:1:\"8\";}s:5:\"guest\";i:0;s:10:\"\0*\0_params\";O:9:\"JRegistry\":1:{s:7:\"\0*\0data\";O:8:\"stdClass\":0:{}}s:14:\"\0*\0_authGroups\";a:2:{i:0;i:1;i:1;i:8;}s:14:\"\0*\0_authLevels\";a:4:{i:0;i:1;i:1;i:1;i:2;i:2;i:3;i:3;}s:15:\"\0*\0_authActions\";N;s:12:\"\0*\0_errorMsg\";N;s:10:\"\0*\0_errors\";a:0:{}s:3:\"aid\";i:0;}s:13:\"session.token\";s:32:\"4f8c5acbd2377d599c8a1a552f1cdceb\";s:19:\"session.timer.start\";i:1299878031;s:18:\"session.timer.last\";i:1299878116;s:17:\"session.timer.now\";i:1299878116;}', `time` = 1299878116
WHERE `session_id` = '7e5ca71c92e9cb6b67f9a0a23aeb5411'

**10 Query Types Logged, Sorted by Occurrences DESC**
**SELECT Tables:**

1. **2 × SELECT COUNT(session_id) FROM buah_session**
2. **2 × SELECT extension_id AS "id", element AS "option", params, enabled FROM buah_extensions**
3. **1 × SELECT a.*, SUM(b.home) AS home FROM buah_menu_types AS a LEFT JOIN buah_menu AS b ON b.menutype = a.menutype**
4. **1 × SELECT m.id, m.title, m.alias, m.link, m.parent_id, m.img, e.element FROM buah_menu AS m LEFT JOIN buah_extensions AS e ON m.component_id = e.extension_id**
5. **1 × SELECT COUNT(*) FROM buah_messages**
6. **1 × SELECT id, title, module, position, content, showtitle, params, mm.menuid FROM buah_modules AS m LEFT JOIN buah_modules_menu AS mm ON mm.moduleid = m.id**
7. **1 × SELECT folder AS type, element AS name, params FROM buah_extensions**
8. **1 × SELECT template, params FROM buah_template_styles**
9. **1 × SELECT `data` FROM `buah_session`**

**OTHER Tables:**

1. **1 × UPDATE `buah_session` SET `data` = '__default|a:8:{s:22:\"session.client.browser\";s:90:\"Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.15) Gecko/20110303 Firefox/3.6.15\";s:15:\"session.counter\";i:9;s:8:\"registry\";O:9:\"JRegistry\":1:{s:7:\"\0*\0data\";O:8:\"stdClass\":2:{s:11:\"application\";O:8:\"stdClass\":1:{s:4:\"lang\";s:0:\"\";}s:13:\"com_installer\";O:8:\"stdClass\":2:{s:7:\"message\";s:0:\"\";s:17:\"extension_message\";s:0:\"\";}}}s:4:\"user\";O:5:\"JUser\":23:{s:9:\"\0*\0isRoot\";b:1;s:2:\"id\";s:2:\"42\";s:4:\"name\";s:10:\"Super User\";s:8:\"username\";s:7:\"xxxxxxx\";s:5:\"email\";s:24:\"xxxxxxx@xxxxxxxx.com\";s:8:\"password\";s:65:\"2cab07bdf23853c183a1bacf31e8ab1c:lcwhIxnrjzMcOaNM9MW64jo9XNrFO4g3\";s:14:\"password_clear\";s:0:\"\";s:8:\"usertype\";s:10:\"deprecated\";s:5:\"block\";s:1:\"0\";s:9:\"sendEmail\";s:1:\"1\";s:12:\"registerDate\";s:19:\"2011-03-10 18:52:54\";s:13:\"lastvisitDate\";s:19:\"2011-03-11 19:49:34\";s:10:\"activation\";s:0:\"\";s:6:\"params\";s:0:\"\";s:6:\"groups\";a:1:{s:11:\"Super Users\";s:1:\"8\";}s:5:\"guest\";i:0;s:10:\"\0*\0_params\";O:9:\"JRegistry\":1:{s:7:\"\0*\0data\";O:8:\"stdClass\":0:{}}s:14:\"\0*\0_authGroups\";a:2:{i:0;i:1;i:1;i:8;}s:14:\"\0*\0_authLevels\";a:4:{i:0;i:1;i:1;i:1;i:2;i:2;i:3;i:3;}s:15:\"\0*\0_authActions\";N;s:12:\"\0*\0_errorMsg\";N;s:10:\"\0*\0_errors\";a:0:{}s:3:\"aid\";i:0;}s:13:\"session.token\";s:32:\"4f8c5acbd2377d599c8a1a552f1cdceb\";s:19:\"session.timer.start\";i:1299878031;s:18:\"session.timer.last\";i:1299878116;s:17:\"session.timer.now\";i:1299878116;}', `time` = 1299878116**

**Parsing errors in language files**

**None**

**Language Files Loaded**

* /home/buildin5/public_html/administrator/language/en-GB/en-GB.ini 1
* /home/buildin5/public_html/administrator/language/en-GB/en-GB.lib_joomla.ini 1
* /home/buildin5/public_html/administrator/language/en-GB/en-GB.tpl_bluestork.ini 1
* /home/buildin5/public_html/administrator/language/en-GB/en-GB.com_installer.ini 1
* /home/buildin5/public_html/administrator/language/en-GB/en-GB.mod_submenu.ini 1
* /home/buildin5/public_html/administrator/language/en-GB/en-GB.mod_title.ini 1
* /home/buildin5/public_html/administrator/language/en-GB/en-GB.mod_toolbar.ini 1
* /home/buildin5/public_html/administrator/language/en-GB/en-GB.mod_status.ini 1
* /home/buildin5/public_html/administrator/language/en-GB/en-GB.mod_menu.ini 1
* /home/buildin5/public_html/administrator/language/en-GB/en-GB.com_banners.sys.ini 1
* /home/buildin5/public_html/administrator/language/en-GB/en-GB.com_contact.sys.ini 1
* /home/buildin5/public_html/administrator/language/en-GB/en-GB.com_messages.sys.ini 1
* /home/buildin5/public_html/administrator/language/en-GB/en-GB.com_newsfeeds.sys.ini 1
* /home/buildin5/public_html/administrator/language/en-GB/en-GB.com_search.sys.ini 1
* /home/buildin5/public_html/administrator/language/en-GB/en-GB.com_weblinks.sys.ini 1
* /home/buildin5/public_html/administrator/language/en-GB/en-GB.com_redirect.sys.ini 1
* /home/buildin5/public_html/administrator/language/en-GB/en-GB.plg_system_debug.ini 1

**Untranslated Strings**

**None**

BS

"What we see depends mainly on what we look for." - John Lubbock

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13 years 2 months ago #157012 by stilton
Replied by stilton on topic Re: Installation Issues w/ 1.6
I was able to upload and install several more extensions without any problems as well. I tried downloading the entire CB file again and installed the login module without error but continue to get an error with the comprofiler...any help is greatly appreciated.

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13 years 2 months ago #157046 by bsolberg
Replied by bsolberg on topic Re: Installation Issues w/ 1.6
Still searching for a solution. I have compared the phpinfo file from two servers, one which joomla & cb have been successfully installed and one which joomla was installed but com_comprofile installation result the server error.
Possibly this information will help.

I am happy to provide access to cpanel if needed.

Here are the differences from one server to the other.
auto_globals_jit
display_errors
error_log
error_reporting
expose_php
ignore_repeated_errors
ignore_repeated_source
ignore_user_abort
implicit_flush
log_errors
max_execution_time (30not installed) (45 on installed)
max_input_time (-1not installed) (60 on installed)
memory_limit (128not installed) (96 on installed)
output_buffering (0not installed) (no value on installed)
post_max_size (8mnot installed) (32m on installed)
register_argc_argv (On not installed) (off on installed)
safe_mode_exec_dir (/usr/local/php/bin not installed) (no value on installed)
variables_order (EGPCS not installed) (GPCS on installed)

BS

"What we see depends mainly on what we look for." - John Lubbock

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