uddeIM 1.0 was working on my site until for some reason yesterday i got the dreaded white page when you click on a link to enter any pages of uddeIM.

I tested on my local server ( windows vista ) to find when i deleted the .htaccess file it worked again.

so i reverted my .htaccess file online ( production site ) to the original distribution file to joomla 1.15 and the problem still exist.

I then uninstalled and reinstalled uddeIM with the same results.

this has got me baffled

Please help as my members cant get to there PMs which is essential to the site

thanks in advanced

Post edited by: slabbi, at: 2008/03/14 10:42

As you have mentioned. It is a problem with your .htaccess file. Do you use the original Joomla file or a modified one?

I've reverted back to the origanal .htaccess file from joomla 1.15 distro. Its really strange

Heres the content of the file

---

##
# @version $Id: htaccess.txt 5975 2006-12-11 01:26:33Z robs $
# @package Joomla
# @copyright Copyright (C) 2005 Open Source Matters. All rights reserved.
# @license www.gnu.org/copyleft/gpl.html GNU/GPL
# Joomla! is Free Software
##


#####################################################
# READ THIS COMPLETELY IF YOU CHOOSE TO USE THIS FILE
#
# The line just below this section: 'Options +FollowSymLinks' may cause problems
# with some server configurations. It is required for use of mod_rewrite, but may already
# be set by your server administrator in a way that dissallows changing it in
# your .htaccess file. If using it causes your server to error out, comment it out (add # to
# beginning of line), reload your site in your browser and test your sef url's. If they work,
# it has been set by your server administrator and you do not need it set here.
#
# Only use one of the two SEF sections that follow. Lines that can be uncommented
# (and thus used) have only one #. Lines with two #'s should not be uncommented
# In the section that you don't use, all lines should start with #
#
# For Standard SEF, use the standard SEF section. You can comment out
# all of the RewriteCond lines and reduce your server's load if you
# don't have directories in your root named 'component' or 'content'
#
# If you are using a 3rd Party SEF or the Core SEF solution
# uncomment all of the lines in the '3rd Party or Core SEF' section
#
#####################################################

##### SOLVING PROBLEMS WITH COMPONENT URL's that don't work #####
# SPECIAL NOTE FOR SMF USERS WHEN SMF IS INTEGRATED AND BRIDGED
# OR ANY SITUATION WHERE A COMPONENT's URL's AREN't WORKING
#
# In both the 'Standard SEF', and '3rd Party or Core SEF' sections the line:
# RewriteCond %{REQUEST_URI} ^(/component/option,com) [NC,OR] ##optional - see notes##
# May need to be uncommented. If you are running your Joomla!/Mambo from
# a subdirectory the name of the subdirectory will need to be inserted into this
# line. For example, if your Joomla!/Mambo is in a subdirectory called '/test/',
# change this:
# RewriteCond %{REQUEST_URI} ^(/component/option,com) [NC,OR] ##optional - see notes##
# to this:
# RewriteCond %{REQUEST_URI} ^(/test/component/option,com) [NC,OR] ##optional - see notes##
#
#####################################################


## Can be commented out if causes errors, see notes above.
Options +FollowSymLinks

#
# mod_rewrite in use

RewriteEngine On


# Uncomment following line if your webserver's URL
# is not directly related to physical file paths.
# Update Your Joomla!/MamboDirectory (just / for root)

# RewriteBase /


########## Begin - Joomla! core SEF Section
############# Use this section if using ONLY Joomla! core SEF
## ALL (RewriteCond) lines in this section are only required if you actually
## have directories named 'content' or 'component' on your server
## If you do not have directories with these names, comment them out.
#
#RewriteCond %{REQUEST_FILENAME} !-f
#RewriteCond %{REQUEST_FILENAME} !-d
#RewriteCond %{REQUEST_URI} ^(/component/option,com) [NC,OR] ##optional - see notes##
#RewriteCond %{REQUEST_URI} (/|\.htm|\.php|\.html|/[^.]*)$ [NC]
#RewriteRule ^(content/|component/) index.php
#
########## End - Joomla! core SEF Section



########## Begin - 3rd Party SEF Section
############# Use this section if you are using a 3rd party (Non Joomla! core) SEF extension - e.g. OpenSEF, 404_SEF, 404SEFx, SEF Advance, etc
#
RewriteCond %{REQUEST_URI} ^(/component/option,com) [NC,OR] ##optional - see notes##
RewriteCond %{REQUEST_URI} (/|\.htm|\.php|\.html|/[^.]*)$ [NC]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule (.*) index.php
#
########## End - 3rd Party SEF Section



########## Begin - Rewrite rules to block out some common exploits
## If you experience problems on your site block out the operations listed below
## This attempts to block the most common type of exploit `attempts` to Joomla!
#
# Block out any script trying to set a mosConfig value through the URL
RewriteCond %{QUERY_STRING} mosConfig_[a-zA-Z_]{1,21}(=|\%3D) [OR]
# Block out any script trying to base64_encode crap to send via URL
RewriteCond %{QUERY_STRING} base64_encode.*\(.*\) [OR]
# Block out any script that includes a <script> tag in URL
RewriteCond %{QUERY_STRING} (\<|%3C).*script.*(\>|%3E) [NC,OR]
# Block out any script trying to set a PHP GLOBALS variable via URL
RewriteCond %{QUERY_STRING} GLOBALS(=|\[|\%[0-9A-Z]{0,2}) [OR]
# Block out any script trying to modify a _REQUEST variable via URL
RewriteCond %{QUERY_STRING} _REQUEST(=|\[|\%[0-9A-Z]{0,2})
# Send all blocked request to homepage with 403 Forbidden error!
RewriteRule ^(.*)$ index.php [F,L]
#
########## End - Rewrite rules to block out some common exploits

---

Can you see why. Im getting pretty disperate as members are stating to get ready to lynch me

No seriously i need held as soon as

Thanks in advance

You are using a 3rd party SEF (the section is enabled in your htaccess file), so the problem is definitely there. Are you sure that your SEF component supports uddeIM? If not you have to exclude uddeIM from the SEF processing.
As far as I know only sh404SEF and JPromoter support uddeIM completely.

Post edited by: slabbi, at: 2008/03/13 09:04

Thanks for the reply.

Yes im sure that sef component supports it ( ARTIO JoomSEF and now using SEF_Advance v5.5.7 ) but just to be sure i uninstalled it and i got the same white page also i deleted the .htaccess file and the whole site white paged.

I even then left the .htaccess file in place but with the contents deleted and whole site again stayed and with no errors but white page still existed for uddeIM. Ahhhh I'm now at the stage of pulling my hair out . Is there anyway you could have a look. Thing have now got desperate.

Post edited by: canton, at: 2008/03/14 07:05

Post edited by: canton, at: 2008/03/14 07:06

Is the Itemid still ok? When you create a menu link it points to a unique component id (Itemid). When you e.g. update the component (deinstall, reinstall) then this Itemid is also updated but the menu link still points to the old Itemid.

Do you use any mambots which modify content output?

Have you enabled site debugging? Do you see any errors?

What other components do you use? Maybe one of these components interfere with uddeIM?

If you like, send me a login to your site, so I will have a look.