Hi,
This is an old thread but strangely enough we encounter the same issue: the template is not called for the user list with an internal link at index.php?option=com_comprofiler&task=usersList
The site with this issue is an exact copy of a web site where everything is working flawlessly.
We haven't changed any setting, same versions, same links.
There must have been some issue with copying files or whatever, I have no clue where to look.
All suggestions are welcome!
Regards,
Michel