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11 years 1 week ago #71378 by mivanova
After submitting email for "lost username", I see a black page, but the email is send with the correct username to the correct email. How do I get a message with "please check your email and/ or spam box" displayed?
thank you
Maria
website is: www.salsainutah.com
11 years 1 week ago #71379 by nant
Please see blank page FAQ (see sig) and check if it helps you identify the problem.
11 years 1 week ago #71393 by mivanova
Thank you for a quick reply. I checked the FAQs, but I don't think that it applies to my issue though. I am not seeing a completly blank page, it is blank inside of the template where the text should be, but the template itself is still there also, I think it links to the right place because of the url on top:
here is the link:

www.salsainutah.com/component/option,com_comprofiler/task,done/Itemid,99999999/?mosmsg=Username+reminder+sent+to+your+email+address+maria_a_i%40hotmail.com.+Please+check+your+email+%28and+if+needed+your+spambox+too%29%21

sorry for the long link. Also, on your site, it checks that the email address exists in the database. Is this the setting in the configuration "email check". It is advised there not to turn it on though, is this correct?
Thank you
Maria
11 years 1 week ago #71411 by nant
11 years 1 week ago #71452 by mivanova
oh I see you think its the SEF. The problem is, I can't disable the SEF. All the urls are re-written for the OpenSEO and if I turn off the SEF the whole site goes crazy (nothing links right). hmmm, no other suggestions?
11 years 1 week ago #71473 by nant
mivanova wrote:

oh I see you think its the SEF. The problem is, I can't disable the SEF. All the urls are re-written for the OpenSEO and if I turn off the SEF the whole site goes crazy (nothing links right). hmmm, no other suggestions?


cant think of anything ...
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