Promotions Code creates Reg Error

12 years 4 months ago #183268 by jamcom
Promotions Code creates Reg Error was created by jamcom
I have set up a Coupon Code with the Promotions Plug In, I also have the Tax plug In installed - and have tried setting it as enabled and also turned off - but either way I get an error on registration...

When Coupon Code is active - the user goes through the first page of the Registration process, clicks Register and get a blank page with the following error:

Can’t open the page “allaboutkids.ca/carelogin/index.php/component/comprofiler/” because the server unexpectedly dropped the connection.


If I unpublish the promotion code under Promotion settings the Reg form works again.

Any ideas? Help - I need to solve by end of week!

Please Log in to join the conversation.

12 years 4 months ago - 12 years 4 months ago #183411 by jamcom
Replied by jamcom on topic Re: Promotions Code creates Reg Error
Anyone? I paid for CB Subs - but there seems to be no support unless you pay to be a member as well - is this true? It's hard to find the info.

Please Log in to join the conversation.

12 years 4 months ago #183435 by nant
Replied by nant on topic Re: Promotions Code creates Reg Error

jamcom wrote: Anyone? I paid for CB Subs - but there seems to be no support unless you pay to be a member as well - is this true? It's hard to find the info.


Versions please.

What version CBSubs?
What version CB?
Joomla?
PHP?


You are correct - if you want same of next business day response, then Professional membership is your best option.

Otherwise you need to be patient with longer response times.

Please Log in to join the conversation.

12 years 3 months ago #183913 by jamcom
Replied by jamcom on topic Re: Promotions Code creates Reg Error
Sorry for my slow reply - I thought I had set this to email me of any replies. Very happy to hear from you! Info is below...

Versions:

CB 1.7
CB SUBS 1.2.2
Joomla 1.5.24
PHP 5.2.16

Thank you!

Please Log in to join the conversation.

12 years 3 months ago #183921 by nant
Replied by nant on topic Re: Promotions Code creates Reg Error
First try upgrading to CB 1.7.1.

Then turn on debugging and try registration form again and post back debug info you see.

Please Log in to join the conversation.

12 years 3 months ago #183937 by jamcom
Replied by jamcom on topic Re: Promotions Code creates Reg Error
Will that upgrade affect CB SUBS data? Concerned with causing a new problem as we have only just finished an upgrade to the 1.7 version.

Please Log in to join the conversation.

Moderators: beatnantkrileon
Time to create page: 0.224 seconds

Facebook Twitter LinkedIn