Recurring subscriptions no longer working!!!

8 years 4 months ago #183642 by xcarlson
Please help, noticed my recurring subscriptions are no longer working with CB Subs.

If you need access to my site or can do a support session, thank you.

Bill
movingedu.com
8 years 4 months ago #183644 by xcarlson
Also, is there a way to reconcile the accounts?
8 years 4 months ago #183645 by nant
Please give version numbers of Joomla, CB, CBSubs.
Which payment gateway are you using?
Any error messages in the CBSubs history log?
8 years 4 months ago #183651 by xcarlson
CB 1.71
Joomla! 1.5.25 Stable
CB Subs - 1.2.2

What should I be looking for in the error logs.

I will be online in 8 or so hours if anyone can help.

I noticed this happening before also, just thought is was an anomaly.

All versions were updated last Friday, could this be one of the bug fixes from a previous version?

If so still need to know if I can reconcile all the accounts so they are billing properly.
8 years 4 months ago #183685 by xcarlson
Hello, not sure if I found the issue; could have been with Akeeba admin tools - firewall.

No way to no for sure I guess until the next payment tries to go through. Until then, if I reactivate the accounts in the backend, will they still go by the paypal subscriptions?

Is there another way to reconcile all the accounts to check with paypal? This would be ideal.
8 years 4 months ago #183719 by beat
You can usually replay the erroneous IPNs from Paypal -> History -> IPN History at paypal.com.
That should reconciliate.

Let us know if it was Akeeba firewall...

Beat - Community Builder Team Member

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