Expiration notice sent to a unexpired user

8 years 9 months ago #184379 by WebbyWendy
Expiration notice sent to a unexpired user was created by WebbyWendy
Can someone help me figure out why my CB Subs is sending out expiration emails to my members who are not expired.

See attachment of member's plan - expires Oct 31, 2013, yet an email went out to them saying their membership had expired.

Also attached the plan they are subscribed to.

Thanks,
Attachments:

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8 years 9 months ago #184384 by nant

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8 years 9 months ago #184392 by WebbyWendy
Replied by WebbyWendy on topic Re: Expiration notice sent to a unexpired user
The member received the correct expiration email from the plan IF they had actually been expired. (see attached).
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8 years 9 months ago #184405 by nant
I would need the actual email received by the user and perhaps then access to backend to investigate.

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8 years 9 months ago - 8 years 9 months ago #184408 by WebbyWendy
Replied by WebbyWendy on topic Re: Expiration notice sent to a unexpired user
OK - not sure what more this will tell you. Its the email content from the plan's configuration:

We at the HFA understand the busy life styles of our members and the expiration of your membership has likely slipped your mind. Please visit our website and renew today.

If for any reason you've decided not to renew, we would very much appreciate knowing why. This information will help us be more aware of our members needs.

www.huroniaarts.ca

Thank you.

Huronia Foundation for the Arts

NOTE: This email was automatically generated from Huronia Foundation for the Arts ( www.huroniaarts.ca ).

I'll PM you login - where is your PM link?

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8 years 9 months ago #184409 by nant

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