Can someone help me figure out why my CB Subs is sending out expiration emails to my members who are not expired.

See attachment of member's plan - expires Oct 31, 2013, yet an email went out to them saying their membership had expired.

Also attached the plan they are subscribed to.

Thanks,

The member received the correct expiration email from the plan IF they had actually been expired. (see attached).

OK - not sure what more this will tell you. Its the email content from the plan's configuration:

We at the HFA understand the busy life styles of our members and the expiration of your membership has likely slipped your mind. Please visit our website and renew today.

If for any reason you've decided not to renew, we would very much appreciate knowing why. This information will help us be more aware of our members needs.

www.huroniaarts.ca

Thank you.

Huronia Foundation for the Arts

NOTE: This email was automatically generated from Huronia Foundation for the Arts (www.huroniaarts.ca).

I'll PM you login - where is your PM link?