User can't cancel unpaid plan upgrade

6 years 7 months ago #215782 by basidee
A user who initiated a plan upgrade wants to cancel. He has gone to pending payment page and clicked on "Cancel payment and subscription". A message shows saying that payment has been cancelled, but nothing changed. I tried to delete the subscription from user management section backend but got a message: "Product instance still has children and can not be deleted". What children is it talking about?
6 years 7 months ago #216540 by basidee
Can someone please respond to me on this?
6 years 7 months ago #216547 by nant

basidee wrote: Can someone please respond to me on this?


Please post on the Professional support forum area of the CBSubs Support forum area for best response times.
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